Ratings based on 45 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.1 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Author, Hotel Management
Dear Guest,
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced during your stay. Please be assured that we take your concerns seriously and will address them to improve our services.
If you have any further concerns or need assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com. We are here to help.
Warm regards,
Team OYO
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Tim, Hotel Management
Hi, Ricaredo! Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Tim
by A verified traveler
Posted 4 Oct 2024
By far the best budget valued & eco-friendly hotel along with an incredibly friendly & helpful staff, especially the front desk of Fren & her fellow staff mates go out of their way to make your stay comforting and enjoyable.
An incredible central & safe location within a short 20 minute walk to the very popular Ayala Market Market Mall, outdoors "Farmers Market" and family-friendly entertainment inside & outside could and would take you several days to explore and enjoy your options!
The OYO MyTown New York, like it's namesake New York even offers quick access to 24 hr mini-markets & restaurants like the very popular "Angel's Burgers" across the street!
And the views of the Manila city downtown skyline from the incredible Rooftop Pool & relaxing deck area were certainly the deal clincher for me!
It will certainly be my "Go-to" place to stay in Makati and the Manila downtown area with easy access to the First-Class upscale area of BGC whenever I'm there and I will always recommend it as the best & budget friendly first choice & consideration for visiting Manila!
Comment from Hotel Management
4 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for your wonderful review! We are thrilled to hear that you found our hotel to be the best budget valued and eco-friendly option in the area. Our staff, especially Fren and her team at the front desk, take great pride in ensuring our guests have a comfortable and enjoyable stay.
We are delighted that you enjoyed our central and safe location, which allowed you to easily explore popular attractions such as Ayala Market Market Mall and the Farmers Market. It's fantastic that you found plenty of family-friendly entertainment options to keep you occupied during your stay.
We are also glad you appreciated the quick access to 24-hour mini-markets and restaurants, including the popular "Angel's Burgers" across the street. We always strive to provide convenience and variety for our guests.
And lastly, we are thrilled that you enjoyed the stunning views of the Manila city downtown skyline from our incredible Rooftop Pool and relaxing deck area. It's wonderful to hear that this was the highlight of your stay.
Thank you for choosing OYO MyTown New York as your go-to place to stay in Makati and the Manila downtown area. We truly appreciate your recommendation as the best and budget-friendly choice for visiting Manila.
Should you need any further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com. We look forward to welcoming you back soon!
Warm regards,
Team OYO
by A verified traveler
Always a pleasant stay
Posted 10 Jul 2024 on HotelsLove this place, the area is great.
Comment from Hotel Management
22 Jul 2024 by Eva , Hotel Management
Heartfelt thanks for saying that, Kevin! This adds more responsibilities to our shoulder to ensure that your journey in the future is nothing more than fantastic. Regards, Eva
by A verified traveler
Posted 11 Jun 2024 on Hotels
Comment from Hotel Management
19 Jun 2024 by Dewi, Hotel Management
That is great to hear! Thank you for joining our family and we will always aim to live up to your standards. Regards, Dewi
by A verified traveler
Posted 30 May 2024
Good
Comment from Hotel Management
20 Jun 2024 by Noah, Hotel Management
We appreciate your positive rating, Matthew! We take pride in providing our guests with a great experience. Regards, Tim
by A verified traveler
Posted 5 May 2024 on Hotels
Comment from Hotel Management
3 Jun 2024 by Eva, Hotel Management
Hi, Robert! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Eva
by A verified traveler
Posted 25 Jan 2024 on Hotels
Comment from Hotel Management
25 Feb 2024 by Ammy, Hotel Management
Hi, thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.
by A verified traveler
Hotel thought I wouldn’t notice.
Posted 4 Jan 2024 on HotelsIt’s hard to complain for the price but I paid few dollars more for the biggest option of the two rooms listed. Instead I got the tiniest room I’ve ever seen. How do I know? My friends had 5-6 rooms booked with their families for new years, they said my room was extremely small compared to any of their rooms. It was only 2 feet around the entire double bed. That was the whole room.
Comment from Hotel Management
23 Jan 2024 by Joey, Hotel Management
We are sorry for the inconvenience, Frederick! We can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Joey
by A verified traveler
Posted 27 Dec 2023 on Hotels
We booked for 4 days for 2 adults and 1 kid (4 yr old) as we go in Makati for Christmas Vacation but suddenly when we came there the FO said kids not allowed... Why they didn't informed me ahead of time so we can cancel it and no one ever messaged me that we cant check in the hotel bec. we had kid with us..
The FO said i need to request a refund because they will refund my money but when i requested the website emailed me that the hotels declined my request refund.. I was very upset with their policy . We saved that money for our vacation but one blink its all gone coz they dont want to refund plus the staffs are not that approachable.. we waited long and they saw us in a lane waiting for our turn and no one ever told us kids are not allowed...
Comment from Hotel Management
23 Jan 2024 by Joel, Hotel Management
Hi, Arjelen! We regret the unpleasant experience you had with us. We are continuously working on improving our services and we assure you that your next visit will be awesome. Regards, Joel
