Ratings based on 972 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Aug 2024
by A verified traveler
Posted 21 Aug 2024
Bit old and worn out plus amenities not available
Comment from Hotel Management
28 Aug 2024 by New Coast Hotel, Hotel Management
Dear Mark,Please know that we are currently undergoing renovations to further enhance our services. We hope to welcome you back soon after our much-needed refurbishments.Sincerely, James ArriazolaAVP, Front Office
by A verified traveler
Posted 19 Aug 2024
Nice hotel clean with a very friendly and helpful staff going to stay again when back to Manila
Comment from Hotel Management
21 Aug 2024 by New Coast Hotel, Hotel Management
Dear Rebecca,We are glad that you had a great experience at New Coast Hotel. We cannot wait to welcome you back soon.Sincerely,James ArriazolaAVP, Front Office
by A verified traveler
Posted 12 Aug 2024
Second stay at New Coast Hotel after a brief trip outside Manila. Good enough stay the first time to go back.
What brought me back: the view and spaciousness of a Bay View Suite, particularly since I was bumped to a higher floor. Staff friendliness and professionalism. Special thank you to Jennifer in housekeeping for going beyond expectations consistently. The security and greeters were always friendly and welcoming. Overall a solid experience at a reasonable pricepoint.
What wasn't as good as my first visit: the shower wouldn't drain. [I think this room was one that had yet to be rennovated since the hotel was bought from Hyatt. There was a lot of caulk and spackle in various places throughout the room] A couple of the in-room dining meals were not good at all, particularly since the same meals ordered during the previous visit were excellent. Housekeeping wasn't thorough when Jennifer had days off.
My next trip to Manila I'll likely return to New Coast Hotel, but with slightly lowered expectations.
PS The exterior photos of the New Coast hotel are a bit misleading. There is a towering hotel the next block over-- not in the hotel rendering-- that partially obscures the view of Manila Bay.
Comment from Hotel Management
19 Aug 2024 by New Coast Hotel, Hotel Management
Dear Aaron,We very much appreciate your feedback. Please know that your observations are noted as we continuously improve our products and services. We look forward to having you back after our much-needed refurbishments.Sincerely,James ArriazolaAVP, Front Office
by A verified traveler
Posted 12 Aug 2024
I stayed in a Bay View Suite.Good view of Manila Bay and sunsets. The size of the room was exceptional at the pricepoint. Room was comfortable & quiet. Guest services were always responsive with any request. Housekeeping was excellent, thanks in particular to Arvin's attention to detail and thoroughness. The in-room dining was hit & miss, with about half of the items I tried to order not being available (but reasonable giving the recent typhoon flooding).
Overall my stay was so good that when I returned to Manila the following week I cancelled my other hotel and returned to the New Coast Hotel.
PS The hotel exterior photos are misleading. There is another tall hotel beside the New Coast that blocks a good portion of the bay view.
Comment from Hotel Management
15 Aug 2024 by New Coast Hotel, Hotel Management
Dear Aaron,We truly appreciate your feedback regarding your stay at New Coast Hotel and we look forward to welcoming you back soon.Sincerely,James ArriazolaAVP, Front Office
by A verified traveler
Posted 10 Aug 2024
Loved it
Comment from Hotel Management
12 Aug 2024 by New Coast Hotel, Hotel Management
Dear Rovin Harley,Thank you for rating New Coast Hotel. We look forward to welcoming you back soon.Sincerely,James ArriazolaAVP, Front Office
by A verified traveler
Posted 10 Aug 2024
Comment from Hotel Management
12 Aug 2024 by New Coast Hotel, Hotel Management
Dear Guest,Thank you for rating New Coast Hotel. We look forward to welcoming you back soon.Sincerely,James ArriazolaAVP, Front Office
by A verified traveler
Posted 7 Aug 2024
Security check at the front was a bit useless. There was no comb and we had to ask for a second toothbrush for a 2 person stay.
Comment from Hotel Management
12 Aug 2024 by New Coast Hotel, Hotel Management
Dear Julius Dexter,We appreciate your feedback. Please know that your observations are noted as we continuously improve our products and services. We hope to welcome you back soon.Sincerely,James ArriazolaAVP, Front Office
by A verified traveler
Posted 5 Aug 2024
The place is nice, clean and spacious. Location is accessible and near to restaurants and mall. Though we were not given a chance to be placed on a room in front of manila bay as we requested. We slcelebrated our anniversary here and received a fruit platter as complimentary (thank you). However, 2 weeks before we booked, thwre is a pool access which is one of our reason why we booked here however, upon checking in that's the only time we were informed that the pool is under construction. We got disappointed as we are looking forward to celebrate and relax here thru swimming which did not happened. I hope you will inform your guests ahead of time if some amenities are not available or at least remove it from the list of amenities in the booking app. The purpose of our staycation did not happened because of it as we were not informed ahead.
Comment from Hotel Management
14 Aug 2024 by New Coast Hotel, Hotel Management
Dear ZidDy,Thank you for your feedback. We have made notice of our significant renovations on our website, social media channels and all our online travel partners since last year. We sincerely hope that you will give us another opportunity to welcome you back after our much-needed refurbishments.Sincerely,James ArriazolaAVP, Front Office
by A verified traveler
Posted 28 Jul 2024
The staff was amazing!
Comment from Hotel Management
30 Jul 2024 by New Coast Hotel, Hotel Management
Dear Victor,Thank you for rating New Coast Hotel. We look forward to welcoming you back soon.Sincerely,James ArriazolaAVP, Front Office
