Ratings based on 191 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Could Be Better
Posted 27 Feb 2020 on HotelsI have been staying at this facility whenever I am in Manila for work. Chose this hotel for its proximity to my business meetings as well as its convenient location to malls and food outlets
Comment from Hotel Management
2 Mar 2020 by The Management, Hotel Management
Dear guest,
Thank you for your honest feedback. We are looking forward to your next stay with us!
by A verified traveler
Posted 13 Feb 2020
Comment from Hotel Management
17 Feb 2020 by The Management, Hotel Management
Thank you for sharing your feedback! We are looking forward to your next stay with us.
by A verified traveler
Posted 10 Feb 2020
No view my room is facing the side of the next building nothing to see.
Comment from Hotel Management
17 Feb 2020 by The Management, Hotel Management
Dear guest,
First, we'd like to give our most sincere apologies for the inconveniences you have experienced while staying with us. Rest assured that your concerns are well noted and the management will further look into it. Please do know that your feedback means a lot to us as we always strive to give our best services to every guest. Hoping that you'd consider staying with us again for us to have an opportunity in making your experience better.
by A verified traveler
Friendly staff, near SM Megamall
Posted 6 Feb 2020 on HotelsThe room was okay, requested for a nice view but given a room with the view of the back of another hotel so did not bother opening the curtains. The shower only have half glass wall, no glass door to keep the water from splashing on the bathroom floor.
The room was clean but something kept on biting me, leaving insects bite marks on my legs, neck and arms. The aircon was facing the wrong way and does not reach the bed itself so it gets really warm while sleeping but the area near the doorway was very cold as the aircon was facing that way.
The staff are very nice and friendly especially the security guard who always greet me and the bellboy who helped me with my luggage. The hotel is very near the SM Megamall, within walking distance. I walked probably between 8-10 minutes. Will be a problem though to someone with knee problems as you have to climb stairs. There's a longer way if you don't want to use the stairs. Breakfast is not bad, depends on whether the food was still warm when you get there. Overall, the only attraction for me is the nearness to SM Megamall, so because of this, might stay here again.
Comment from Hotel Management
10 Feb 2020 by The Management, Hotel Management
Dear guest,
Thank you for taking the time to tell us about your experience at the Mercure Manila Ortigas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
by A verified traveler
Posted 3 Feb 2020 on Hotels
Comment from Hotel Management
3 Feb 2020 by The Management, Hotel Management
Good day!
We appreciate it that you took the time to share your feedback!
Thank you for your continuous support. :)
Looking forward to see you again soon!
by A verified traveler
Posted 7 Jan 2020
Bland service
Comment from Hotel Management
14 Jan 2020 by The Management, Hotel Management
Dear guest,
First, we'd like to give our most sincere apologies for the inconveniences you have experienced while staying with us. Rest assured that your concerns are well noted and the management will further look into it. Please do know that your feedback means a lot to us as we always strive to give our best services to every guest. Hoping that you'd consider staying with us again for us to have an opportunity in making your experience better.
by A verified traveler
New Year Stay
Posted 2 Jan 2020 on HotelsIt was pleasant.
Comment from Hotel Management
7 Jan 2020 by The Management, Hotel Management
Hi!
We're glad to hear that you had a pleasant experience staying with us. We are looking forward to your next visit!
by A verified traveler
Posted 26 Dec 2019 on Hotels
Breakfast are good but not that many variety.
Comment from Hotel Management
7 Jan 2020 by The Management, Hotel Management
Thank you for your feedback! Looking forward to your next stay with us.
by A verified traveler
Posted 16 Dec 2019 on Hotels
I had a good night sleep after a long trek down to city and mercure provided the comfort I need plus the view of the city lights. Looking for a partnership with mercure and Blessed Feet Travel and Tours
Comment from Hotel Management
26 Dec 2019 by The Management, Hotel Management
We very much appreciate your comments regarding your stay at the Mercure Manila Ortigas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management
by A verified traveler
Posted 3 Dec 2019 on Hotels
Comment from Hotel Management
9 Dec 2019 by The Management, Hotel Management
Thank you for sharing your feedback with us!
See you again soon!
