Ratings based on 10 Verified Reviews
3.2 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Disappointing
Posted 7 Jan 2020 on HotelsPros: Excellent location
Cons: No hot water in downstairs shower. Upstairs A/C unit was falling apart! Bedding in downstairs bedroom had lots of hair and was unwashed.We bought laundry detergent and washed the bedding ourselves. Garbage under the sink smelled of rotting fruit, was not emptied. We had to throw it out ourselves. Bath towels provided had holes and were worn out. Sofa was sagging and uncomfortable. Sorry but can not recommend this place at all. Needs a deep overall cleaning and better quality linens and towels for comfort of guests.
by A verified traveler
Underwhelming and dirty
Posted 5 Jan 2020 on HotelsA bit of a bait and switch when you look at the photos on hotels.com and what you see in real life. The appearance was a bit shabby within stained sheets, ants in the bathroom, black mold off around the sink, and overwhelming smell of cheap cleaning supplies. Mattress is old and firm with the air conditioner located at the bottom of the staircase where all of the heat rises to the top of the room for an uncomfortable sleep.
by A verified traveler
Not a great stay!
Posted 24 Oct 2019 on HotelsCheckin was straight forward. As soon as we entered the property there was a foul smell of drains throughout the unit and the unit had not been cleaned appropriately ahead of our arrival. We reported several issues within 24hrs and a cleaner and maintenance man arrived following day. The problems did not end there however. I will not list them here, but will conclude by saying the unit requires maintenance throughout and deep cleaning. Internet service was terrible which hampered the TV streaming services provided. Comfort level is not good, the sofa and beds are small and mattresses and pillows are poor quality, the window blinds are not blackout so from 0530am the unit is lit up with daylight. No iron board or iron are provided. We have stayed in McKinley before and was very impressed with the previous unit, unfortunately this experience was not the same.
Comment from Hotel Management
24 Oct 2019 by Pat, Hotel Management
We sent housekeeper on the 1st day afternoon to solve they said. Then at night they complained again like wifi, but when we were there and do speed test which has 25mbps as it should be, then they didn't say anything. Not really recommend this guest.
by A verified traveler
McKinley..great place, reasonable rates,walk every
Posted 21 Oct 2019 on HotelsComment from Hotel Management
22 Oct 2019 by Pat, Hotel Management
Thank you.
by A verified traveler from SF Bay Area
Posted 23 Sep 2019
I love the loft layout and location of property.
AC was functioning well. There were NO
bathrugs or detergent to wash clothes.
Comment from Hotel Management
9 Oct 2019 by Pat, Hotel Management
We provide washer, and convenient store just outside the building. Guest can buy power or liquid detergent base on their needs. Thank you.
by A verified traveler
Apartment need to upgrade
Posted 14 Sep 2019 on HotelsGood location . 2nd time stay at McKinley . But this round apartment not so good condition , noisy window unit air con . Bad sleep for last few days .
Comment from Hotel Management
7 Oct 2019 by Pat, Hotel Management
We already arranged maintenance to check. Thank you.
by A verified traveler
Posted 18 Aug 2019 on Hotels
Comment from Hotel Management
27 Aug 2019 by Patrick, Hotel Management
Thank you Joann :)
by A verified traveler
Posted 8 Aug 2019
Pros: Great location- walking distance to many great restaurants; Checking-in was a breeze; the swimming pool was clean; it has great view of the city as it’s on the 38th floor; has available drinking water (hot & cold dispenser),
Cons: there was a foul smell coming from the kitchen sink. It was tolerable as it didn’t permeate the whole place, you could only smell it next to the sink.
Comment from Hotel Management
9 Aug 2019 by Patrick, Hotel Management
The smell shall come from the grease trap, we cleaned it already. Thank you for the stay.
by A verified traveler
Great Place to Stay
Posted 14 May 2019 on HotelsVery easy communicating with the property representative. Wifi is super fast. Complete kitchen things and utensils. Very clean. Affordable.
Comment from Hotel Management
14 May 2019 by Patrick, Hotel Management
Thank you Mildred :)
by A verified traveler
吹き抜けのステキなお部屋
Posted 8 Aug 2019 on Hotelsお部屋は30階で眺望もよい。デポジットもなく、チェックインがスムーズなのは、長旅のあとなのでとても助かりました。今回、２家族で上下のフロアを分けて使いました。吹き抜けもあり開放的でありながら、プライバシーも守れてよかったです。
今回滞在が短かったので使いませんでしたが、洗濯機や炊飯器もあり、長期滞在にも良さそうです。無料で利用できるプールは広くて、子供たちも大喜びでした。とても洗練された地区で、目的地のキッザニアにも近いし、コンビニ、モールなども近くて便利でした。また利用したいです。
Comment from Hotel Management
14 Aug 2019 by Patrick, Hotel Management
Thank you TOMOMI, hope to see you next time :)
