Ratings based on 225 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by CRYSTAL, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 10 Oct 2024
Great hotel , fantastic staff.
Comment from Hotel Management
11 Oct 2024 by Crystal, Hotel Management
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and appreciated our staff. We hope to welcome you back soon!Regards,Reservation
by A verified traveler
Posted 7 Oct 2024
Fantastic value, nice pool and sauna. Rooms were good. Mattress a bit tough but okay. Breakfast in the morning was nice. Access to the LRT railway station directly from the platform. Hot water shower. Enjoyed my few nights here and would return. Staff professional and courteous.
Comment from Hotel Management
7 Oct 2024 by Jaz, Hotel Management
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay and found great value in our amenities. It's great to know that you liked the pool, sauna, and breakfast. We'll definitely look into the mattress issue to ensure a more comfortable experience for our guests. We appreciate your kind words about our staff and hope to welcome you back for another stay soon! Safe travels!
by A verified traveler
Posted 7 Oct 2024
The place is quiet and the staff were approachable and kind.
Comment from Hotel Management
7 Oct 2024 by Jaz, Hotel Management
Thank you so much for your lovely feedback! We’re thrilled to hear you enjoyed the quiet atmosphere and found our staff to be friendly and helpful. Your comfort is our top priority, and we hope to welcome you back soon for another great stay!
by A verified traveler
Posted 21 Jul 2024
Comment from Hotel Management
13 Aug 2024 by Tal, Hotel Management
Thank you for taking the time to provide your feedback. I’m truly sorry to hear that your stay did not meet your expectations. Your experience is important to us, and we would like to understand more about the issues you encountered so that we can address them appropriately.Could you please share more details about what went wrong during your stay? We are committed to improving our services and ensuring that future guests have a better experience.Thank you for bringing this to our attention. We hope to have the opportunity to make things right.Best regard
by A verified traveler
Posted 11 Jul 2024
Great staff, obviously run by a Chinese group as the menu is all Chinese food, which is very good 👍
On the down side was told they are putting me in a recently upgraded room, however the bathroom sink had had a big chunk off the side glued back on with mastic and the toilet seat won't stay up and no soft close, room 305, thats it, the rest was 😃👍
Comment from Hotel Management
16 Jul 2024 by Jaz, Hotel Management
Thank you for your feedback and for acknowledging our great staff and delicious Chinese cuisine. We appreciate your comments about the room and apologize for any inconvenience caused by the issues you encountered with the bathroom sink and toilet seat in room 305.Please rest assured that we take your feedback seriously and will address these maintenance concerns promptly to ensure a more comfortable experience for our guests in the future.We hope to welcome you back soon for an improved stay.
by A verified traveler
Posted 11 Jun 2024
No window, poor lighting on room, noisy exhaust fan at bathroom. Elevator is small.
Comment from Hotel Management
11 Jun 2024 by Ali, Hotel Management
Hi Noel,Thank you for your feedback. We apologize for the inconveniences you experienced during your stay. Your comments about the lack of a window, pool lighting affecting your room, the noisy exhaust fan, and the small elevator have been noted. We are committed to improving our facilities and will address these issues to enhance our guests' comfort. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 13 May 2024
The friendliest staff from amy other hotel around the world that i have visited
Comment from Hotel Management
13 May 2024 by Jaz, Hotel Management
Hi Joe!Thank you so much for your wonderful compliment! We appreciate it so much. We are thrilled to hear that you found our staff to be the friendliest you've encountered in your travels. Your kind words mean a lot to us and we look forward to welcoming you back on your next visit.Thank you and we hope to see you again!
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
30 May 2024 by Jaz, Hotel Management
Thank you for taking the time to review our hotel! We're glad to see that you had a positive experience overall. If there's anything specific you think we could improve upon to earn that extra star next time, please don't hesitate to let us know. We value your feedback and hope to have the opportunity to serve you even better in the future!
by A verified traveler
Posted 24 Mar 2024 on Ebookers
Comment from Hotel Management
30 May 2024 by Jaz, Hotel Management
Wow! Thank you so much for the perfect rating! We're thrilled to hear that you had such an excellent experience with us. It's our aim to provide top-notch service and amenities to all our guests, and we're delighted that we met your expectations. We look forward to welcoming you back for another fantastic stay in the future!
