Ratings based on 539 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Weyburn
Posted 12 Dec 2024
Comment from Hotel Management
13 Dec 2024 by Annika R. - Operations Manager, Hotel Management
Dear Ms. Maria,Thank you for the perfect 5 out of 5 rating! We are absolutely thrilled to hear that you had such a positive experience during your stay with us. Your satisfaction is our top priority, and it’s rewarding to know that we’ve met your expectations in every aspect of your visit. We look forward to welcoming you back to KL Serviced Residences soon and continuing to provide the same excellent service you enjoyed.Best regards,Annika R. - Operations ManagerKL Serviced ResidencesManaged by Hospitality Innovators, Inc.
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Annika R. - Operations Manager, Hotel Management
Dear Ms. Maria Ana,Thank you for taking the time to share your experience with us. We truly value all feedback, which helps us continuously improve our services and facilities.We noticed that your overall rating was 3 out of 5, and we would love to understand more about how we can make your next stay even better. Whether it's specific details about your room, dining experience, or any other aspect of your visit, your insights are very important to us.We hope to have the pleasure of welcoming you back and providing an improved experience in the future.Warm regards,Annika R. - Operations ManagerKL Serviced ResidencesManaged by Hospitality Innovators, Inc.
by A verified traveler
Will stay here next time in Makati
Posted 21 Sep 2024 on HotelsVery good serviced apartments with good facilities. Very comfortable. Excellent cafe/restaurant next door, with convenience store 2 doors away. Lovely p[ark opposite. Short walk to Greenbelt.
Comment from Hotel Management
25 Sep 2024 by Annika R. - Operations Manager, Hotel Management
Dear Mr. Wayne,Thank you so much for taking the time to share your experience! We're delighted to know that you found our serviced apartments comfortable and enjoyed the facilities during your stay. It's always a pleasure to hear that the nearby café and convenience store added to your convenience, and we agree that the park across the street offers a lovely touch of nature in the midst of the city.We're glad that our location, just a short walk from Greenbelt, made your stay even more enjoyable. Your feedback motivates us to continue providing the best experience possible, and we can’t wait to welcome you back on your next visit to Makati.We look forward to hosting you again soon!Warm regards,Annika R. - Operations ManagerKL Serviced ResidencesManaged by Hospitality Innovators, Inc.
by A verified traveler
Posted 2 Sep 2024
Good staff service :)
Comment from Hotel Management
3 Sep 2024 by Annika R. - Front Office Manager , Hotel Management
Dear Ms. Evelyn,Thank you so much for your kind words and for giving us a perfect rating! We're delighted to hear that you had a positive experience with our staff. Providing excellent service is our top priority, and it's wonderful to know that our efforts contributed to your enjoyable stay.We hope to have the pleasure of welcoming you back soon for another great experience. Should you need anything during your next visit, please don't hesitate to reach out to us.Best regards,Annika R. - Front Office Manager KL Serviced Residences Managed by Hospitality Innovators, Inc.
by A verified traveler
Posted 25 Aug 2024
Not what I expected!
Comment from Hotel Management
27 Aug 2024 by Annika R. - Front Office Manager , Hotel Management
Dear Mr. Gilbert,Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We take your comments seriously and are committed to improving our services.If you could provide more details about what specifically did not meet your expectations, it would be immensely helpful for us to address these issues and make the necessary improvements. Your satisfaction is very important to us, and we want to ensure that any concerns you have are resolved.Thank you once again for your feedback. We hope to have the opportunity to better serve you in the future.Best regards,Annika R. - Front Office Manager KL Serviced Residences Managed by Hospitality Innovators, Inc.
by A verified traveler
Posted 8 Jul 2024 on Hotels
편리하고 비교적 조용한 위치가 장점이고 좀 오래된 건물이지만 청소 상태가 괜찮습니다. 직원들은 매우 친절합니다.
Comment from Hotel Management
8 Jul 2024 by Annika R. - Front Office Manager , Hotel Management
Dear Guest,Thank you for your feedback. We're delighted to hear that you found our location convenient and relatively quiet, and that you appreciated the cleanliness of our property. Maintaining a clean environment is a top priority for us, even in an older building.We're also glad to know that our staff made a positive impression with their friendliness. Your kind words will be shared with the team to keep them motivated.We understand your concerns regarding the age of the building. Please be assured that we are currently upgrading our rooms and amenities to enhance your experience.If you have any additional suggestions or specific concerns, please let us know. We're always looking for ways to improve and provide a better experience for our guests.We look forward to welcoming you back in the future.Best regards,Annika R. - Front Office Manager KL Serviced Residences Managed by Hospitality Innovators, Inc.
by A verified traveler
Posted 5 Jul 2024
Convenient locality
Comment from Hotel Management
8 Jul 2024 by Annika R. - Front Office Manager , Hotel Management
Dear Ms. Chin Chiat Karen,Thank you for taking the time to share your feedback. We're pleased to hear that you found our location convenient. Being centrally located and easily accessible is something we aim for to ensure our guests have a pleasant stay.If you have any specific suggestions or concerns that you think could help us improve further, we would love to hear them. Your feedback is invaluable in helping us enhance our services and facilities.We hope to have the pleasure of welcoming you back in the future for an even better experience.Best regards,Annika R. - Front Office Manager KL Serviced Residences Managed by Hospitality Innovators, Inc.
by A verified traveler
We’ll be back.
Posted 4 May 2024 on HotelsSecond time around. Arrived in the early hours of the morning. Room airconditioning turned on in advanced as requested and given a wonderful city view.
Quick to respond to requests even the room services attendant with toiletries.
Pool was amazing and great to be able to relax with the sauna.
Would have appreciated a bigger gym space but it wasn’t that much of an issue.
Staff like the last time was very hospitable.
Comment from Hotel Management
6 May 2024 by Annika R. - Front Office Manager , Hotel Management
Dear Mr. Ramona,We're delighted to hear that you enjoyed your second stay with us at KL Serviced Residences! It's wonderful to know that you found our team attentive and responsive to your needs, from pre-arranged room preferences to prompt room service assistance. We're glad you had a chance to unwind at our pool and sauna facilities, and we appreciate your feedback regarding the gym space. Your satisfaction is our priority, and we'll certainly take your comments into consideration for future improvements. Thank you for your kind words about our hospitable staff. We look forward to welcoming you back for another enjoyable stay in the future!Warm Regards, Annika R. - Front Office Manager KL Serviced Residences Managed by Hospitality Innovators, Inc.
by A verified traveler
Posted 2 May 2024
Helpful and accommodating staff, renovated and clean , good location for shopping & dining and park is just across the street.
Comment from Hotel Management
2 May 2024 by Annika R. - Front Office Manager , Hotel Management
Dear Ms. Vilma,Thank you for sharing your feedback with us. We greatly appreciate your kind words about our staff's helpfulness and accommodation. It's always our goal to ensure that each guest has a pleasant and comfortable stay.We're delighted to hear that you found our renovated facilities to be clean and enjoyed the convenience of our location, close to shopping, dining options, and the nearby park. Providing a clean and inviting environment is a top priority for us, and we're glad we met your expectations in this regard.Your satisfaction is important to us, and we're committed to continuously improving our services. If there's anything specific you feel we could enhance to make your future stays even more enjoyable, please don't hesitate to let us know. We value your feedback and use it as an opportunity to refine our offerings.Thank you for choosing KL Serviced Residences. We look forward to welcoming you back soon for another wonderful stay.Best regards,Annika R. - Front Office Manager KL Serviced Residences Managed by Hospitality Innovators, Inc.
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
16 May 2024 by Annika R. - Front Office Manager , Hotel Management
Dear Ms. Vilma,Thank you for taking the time to share your positive feedback following your stay at KL Serviced Residences. We're delighted to learn that you had a great experience with us and that we met your expectations.Our team works diligently to provide a comfortable and enjoyable stay for our guests, and it's always rewarding to receive such kind reviews. We look forward to welcoming you back to our hotel on your next visit. If you have any specific preferences or requests for your next stay, please don't hesitate to let us know at reservations@kltower.ph, and we'll do our best to accommodate them. Best Regards, Annika R. - Front Office Manager KL Serviced Residences Managed by Hospitality Innovators, Inc.
