Ratings based on 228 Verified Reviews
3.0 Room cleanliness
3.0 Service & staff
3.1 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Mar 2020 on CheapTickets
Dislike everything about this hotel there are no basic essentials in the room. This should not be in your listings.
Comment from Hotel Management
13 Mar 2020 by reservations, Hotel Management
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
by A verified traveler
Posted 26 Dec 2019
I basically didnt like everything about this place, the rooms, the beddings, the bathroom and sink which are both clogged,, the yucky sheets and towels, no trash cans and electric kettles inside the rooms, the defective lightings, the dilapidated and dirty elecavators, the swiming pool area that needs repair and the corridors that smells bad.So instead of comfort and rest, it was a terribly uneasy and sleepless night for me.To be honest, the place needs total cleaning and makeover.
Comment from Hotel Management
28 Dec 2019 by Reservations, Hotel Management
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
by A verified traveler
Overall
Posted 21 Dec 2019 on HotelsThe room was really nice, but there was nothing additional there, no toilet paper, no hair dryer, no extra pillows, blankets, nothing. Kinda disappointing.
Comment from Hotel Management
21 Dec 2019 by Reservations, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 3 Nov 2019 on Hotels
Comment from Hotel Management
4 Nov 2019 by Reservations, Hotel Management
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
by A verified traveler
Posted 31 Oct 2019 on Hotels
The room was not as it looks in the picture. The air conditioner did not work.
Comment from Hotel Management
4 Nov 2019 by Reservations, Hotel Management
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
by A verified traveler
Posted 28 Oct 2019
Comment from Hotel Management
29 Oct 2019 by Reservation, Hotel Management
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
by A verified traveler
Posted 25 Oct 2019
Overall, the building is quite old. Room service is slow and the building is starting to show it’s wear and tear. The hotel does not allow any alcohol in the room which is quite disappointing. We asked for toilet paper and we were told we need to wait until the next day. We went to 711 to buy our own toilet paper. No air conditioning in the lobby, Elevetor or hallways as it was broken. Door knob on the 11 floor emergency stairwell broken. Lack of hot water in the suite and cracks in the ceiling.
The only positive part was the staff at the front desk which was very polite and energetic. It’s not their fault that management neglected keeping this building looking good. Neglected maintenance of the building.
Comment from Hotel Management
29 Oct 2019 by Reservations, Hotel Management
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
by A verified traveler
Posted 26 Sep 2019 on CheapTickets
This hotel supposed to be 4 star hotel but was nothing close to one star motel I’m thinking to request my money back .
Comment from Hotel Management
26 Sep 2019 by reservations, Hotel Management
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
by A verified traveler
Maltreated an 82 years old Hotel Guest
Posted 10 Sep 2019 on HotelsEmilia Cruz (Front Desk) gave my mother a very poor customer service.
My mother who is 82 years was maltreated in this hotel. Don't book on this hotel...VERY!!! VERY POOR SERVICE!!!!
by A verified traveler
Posted 9 Sep 2019 on Hotels
Comment from Hotel Management
9 Sep 2019 by Reservation, Hotel Management
Thank you for staying :)
