Ratings based on 126 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Mar 2019 on Hotels
by A verified traveler from West Milford. NJ
Posted 1 Feb 2019 on Orbitz
Icon hotel in Timog Av wasclosed when I came to check in. Staff was very helpful including security guard , provided us with chairs and assisted us with parking. . Hotel Manager. Miss. Alcantara personally escorted us to another hotel If we like it. Agiainwith the help of Miss Alcantara , I checked in to mother Icon hotel in North EDSA
Comment from Hotel Management
6 Feb 2019 by Joey M. Flores, Hotel Management
Dear Sir / Mam ,
Thank for your review at Icon Hotel Timog. We apologize for the inconvenience you experienced. We hope we can make it up to you the next time around.
by A verified traveler
useless app hotels.com
Posted 28 Jan 2019 on HotelsI was going to stay one night on Jan 222-23 but the hotel was closed due to fire. I sent emails to Hotels.com to ask for the way for imbursement but they havent been responding my emails. Now I am back to my country but I feel angry about the attitudeof hotels.com
Comment from Hotel Management
6 Feb 2019 by Joey M. Flores, Hotel Management
Dear Sir / Mam ,
Thank for your review at Icon Hotel Timog. We apologize for the inconvenience you experienced. We hope we can make it up to you the next time around.
by A verified traveler from San Pedro
Posted 23 Jan 2019
like: location
dislike: elevator is slow, pool place is not safe
Comment from Hotel Management
30 Jan 2019 by Joey M. Flores, Hotel Management
Dear Sir / Mam,
Thank you for your stay. And we apologize for the inconvenience you experienced during your stay. We hope we can make it up to you the next time around.
by A verified traveler
Posted 14 Jan 2019
Comment from Hotel Management
15 Jan 2019 by Joey M. Flores, Hotel Management
Dear Sir / Mam,
Thank you for your excellent review during your stay. We look forward to welcome you again at Icon Hotel Timog. Have a wonderful week ahead.
by A verified traveler
The best ICON HOTEL
Posted 11 Jan 2019 on HotelsAmazing stay with ICON HOTEL.staff were all accomodating with all smile in their faces..we did enjoy the indoor pool as well!!
Comment from Hotel Management
11 Jan 2019 by Joey M. Flores, Hotel Management
Dear Mam Maria,
Thank you for your excellent review during your stay at Icon Hotel Timog. I am glad to know that you had an amazing stay with us and you enjoyed our indoor pool. This is really one of the things we try to maintain in our property.We look forward to welcome you again at Icon Hotel Timog. Have a wonderful week ahead.
by A verified traveler
Posted 7 Jan 2019
Advertise a pool. Dank small and shallow. Wouldn’t even fly as a kiddie pool. No windows in the bedrooms. No regular housekeeping; by guest request only.
Comment from Hotel Management
8 Jan 2019 by Joey M. Flores, Hotel Management
Dear Sir / Mam,
Thank you for your stay. And we apologize for the inconvenience you experienced during your stay. We hope we can make it up to you the next time around.
by A verified traveler
Posted 24 Dec 2018 on Hotels
Comment from Hotel Management
26 Dec 2018 by Joey M. Flores, Hotel Management
Dear Mam Rocelyn,
Thank you for your excellent review of your stay at Icon Hotel Timog. We look forward to welcoming you back soon. Have a wonderful week ahead.
by A verified traveler
Posted 13 Dec 2018 on Hotels
Comment from Hotel Management
17 Dec 2018 by Joey M. Flores, Hotel Management
Dear Mam Rolina,
Dear Mam Jenny ,
Thank you for your excellent review at Icon Hotel Timog. We look forward to welcoming you back soon. Have a wonderful week ahead.
by A verified traveler
Posted 8 Dec 2018 on Orbitz
I thought the room could be cleaner. There was a number of long black hairs all over the floor. I don't like the way they do their housekeeping. I stayed a week and they don't come in to freshen the room or replace toiletries. Safe didn't work and was not bolted down. The staff was very friendly. The breakfast had a nice Filipino food selection. I have come to realize roaches are just a Philippine thing, but the one that crawled up through the drain provided entertainment chasing him down. With all that said, I feel the rating was accurate and I knew what I was getting myself in to and I would stay there again in the future.
Comment from Hotel Management
10 Dec 2018 by Joey M. Flores, Hotel Management
Dear Sir Tim,
Thank you for staying with us. We were glad to be of service to you. However, we would like to apologize for whatever inconveniences you had during your stay. Rest assured, your comments will be acted upon. We hope to serve you again in the near future.
Best Regards.
