Ratings based on 985 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Hotel H2O Team, Hotel Management
Dear Mr. Graydon,Greetings from the bay!Thank you for taking time to post a review and for giving us a perfect score of 5 out of 5. Looking forward to welcoming you back soon.Best regards,
by A verified traveler from Riverside
Posted 25 Dec 2024
Comment from Hotel Management
26 Dec 2024 by Hotel H2O Team, Hotel Management
Dear Ms. Maria,Thank you for taking time to post a review and for giving us a perfect score of 5 out of 5. Looking forward to welcoming you back soon.Best regards,
by A verified traveler
Posted 22 Dec 2024
Aquarium was unique. Rooms were ok with only minor issues. Beds were comfortable. Very crowded with attractions. Restaurants close early.
Comment from Hotel Management
23 Dec 2024 by Hotel H2O Team, Hotel Management
Dear Mr. Rocky,Thank you for taking time to post a review. Looking forward to welcoming you back soon.Best regards,
by A verified traveler
Posted 19 Dec 2024
Immaculate, staff is knowledgeable and courteous, location and parking.
Comment from Hotel Management
23 Dec 2024 by Hotel H2O Team, Hotel Management
Dear Mr. Albrectht,Thank you for taking time to post a review and for giving us a score of 5 out of 5. Looking forward to welcoming you back soon.Best regards,
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Hotel H2O Team, Hotel Management
Dear Mr. Warner,Thank you for taking time to post a review and for giving us a rating of 5 out of 5. Looking forward to welcoming you back soon. Best regards,
by A verified traveler
Posted 15 Dec 2024
There were cockroaches in the room. And dust was all around. Carpet stinks.
Comment from Hotel Management
17 Dec 2024 by Hotel H2O Team, Hotel Management
Dear Mr. Rodolfo,Thank you for taking time to post a review. I am writing to extend my sincere apologies for the shortcomings you experienced during your recent stay at our hotel. On a brighter note, I am pleased to inform you that we have already begun the process of upgrading our facilities. We are working diligently to address the areas that fell short and make significant improvements to ensure a more favorable experience for all our guests. Looking forward to welcoming you back soon.Best regards,
by A verified traveler
Posted 14 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Hotel H2O Team, Hotel Management
Dear Ms. Stephanie,Thank you for taking time to post a review and for giving us a rating of 5 out of 5. Looking forward to welcoming you back soon. Best regards,
by A verified traveler from San diego
Posted 9 Dec 2024
Was very nice and the water park and ocean facility was nice. Not a lot of places to eat after 7pm
Comment from Hotel Management
10 Dec 2024 by Hotel H2O Team, Hotel Management
Dear Ms. Miranda,Thank you for taking time to post a review. Looking forward to welcoming you back soon.Best regards,
by A verified traveler
Posted 5 Dec 2024
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Comment from Hotel Management
10 Dec 2024 by Hotel H2O Team, Hotel Management
Dear Mr. John,Thank you for taking time to post a review. Looking forward to welcoming you back soon.Best regards,
by A verified traveler
Posted 30 Nov 2024
One of the affordable but better places to stay. Food options very limited since the theme park closes at 6 & so do the restaurants. Also can get very noisy being attached to the park and crowded trying to get in.
Pool needs major renovation and doesn’t really have a place to relax or lounge chairs. Odd setup.
Some rooms are a little run down whereas others are more updated. Big downside was the bayside view window rooms. Our windows were dirty and scratched & it was like that at most of the view points in the hotel, making it really unpleasant and not able to see out.
Staff was very nice and helpful.
Comment from Hotel Management
3 Dec 2024 by Arish Gonzales / Asst. Front Office Manager, Hotel Management
Dear Ms. Duenas,Thank you for taking the time to write this review. It's always disappointing to read when guests have not enjoyed their stay and that areas of the property have fallen short of their expectations. We took serious note of your feedback and we deeply apologize for all the inconveniences you encountered during your stay with us. Looking forward to giving you a more favorable stay.Best regards,
