Ratings based on 631 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Dec 2024
by A verified traveler
Posted 23 Oct 2024
Clean place quiet
by A verified traveler from APO
Posted 14 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Jhon, Hotel Management
Greetings!On behalf of Hotel Ava Management we would like to thank you for your Positive ratings. We hope to serve you again soon.Sincerely,Jhon Delos SantosHotel Ava Cuneta
by A verified traveler
Posted 5 Sep 2024 on Hotels
It’s okay for 1 night
by A verified traveler
Posted 27 Aug 2024
Simple and very convenient to your needs, staff are reliable and respectful and safe area.
Best for family recommendation
Comment from Hotel Management
28 Aug 2024 by Benjie Sumagaysay, Hotel Management
Dear Guest,Thank you for your review of the property , We are glad that you're happy with your stay.Once again, Thank you for staying at Hotel Ava Cuneta.Regards,Benjie SumagaysayDuty Manager
by A verified traveler
Posted 2 Aug 2024
The photos of the room we booked is nothing compared to the actual room it was way too dirty and our room smells like cigarettes not to mention the steep stairs that you have to walk up and down to esp when you’re pregnant it’s not ideal. They did not also mentioned that there would be stairs. I also asked for a different room and the guy who checked us in told me I have to pay another 5,000 php per night if I want an executive room the lack of understanding for a pregnant woman who has to go up and down on a very steep stairs clearly isn’t something they want you to know to get more money out from you.
The reception, guest service agents and security guards clearly don’t communicate well with one another.
When I called reception / guest service from our room asking for something I heard two girls in the background bad mouthing their guests and calling them entitled not sure if it’s for me or someone else but very unprofessional behaviour. All in all experience was not pleasant since the property isn’t a hotel it’s more of a love bug motel.
Comment from Hotel Management
2 Aug 2024 by Bhoy Perucho, Hotel Management
Dear, ShainenPlease accept our sincerely apology for the inconvenience, your feedback is important to us ,rest assured you all of your concerned will be fix and improved our service. we look forward to seeing you on the next visit. Regards Bhoy
by A verified traveler from APO
Posted 23 Jun 2024
Very nice thank you
Comment from Hotel Management
23 Jun 2024 by Benjie Sumagaysay, Hotel Management
Hi Roderick,Thank you for taking the time to leave us a review. Guest satisfaction is our top priority and we look forward to serving you again soon .
by A verified traveler
Posted 16 Jun 2024 on Hotels
Comment from Hotel Management
23 Jun 2024 by Benjie Sumagaysay, Hotel Management
Hi Eden ,Thank you for staying with us, your feedback is important to us. Looking forward to hear hearing from you to discuss your low ratings, It will be a great help to us to improve our product and services.
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
23 Jun 2024 by Benjie Sumagaysay, Hotel Management
Dear Stephany,Thank you for staying with us, your feedback is important to us, hope we can hear from you soon to discuss your ratings, it will be a great help to us to improve our product and services.
by A verified traveler from Lanai City
Posted 2 May 2024
It's always a pleasure staying at this hotel. Make sure you read the package description carefully. The site says free self parking, but there is no parking available except with the rooms that comes with a parking garage. On the site its the upgraded room is p200 more. On site we paid p900. If you have your own auto get the garage at booking.
