Ratings based on 78 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Clean comfortable and cool
Posted 29 Jun 2024 on HotelsVery clean hotel with super helpful staff. The neighborhood is not great but we just used the grab app to book rides whereever we wanted and never waited more than 5 minutes. If you just need a clean place to stay with good air conditioning and wifi this is a great deal for us travelers. The staff were super helpful, kind, and accommodating.
Comment from Hotel Management
13 Jul 2024 by Vans, Hotel Management
Dear Guest, Thank you for taking time to share your experience and for your kind words regarding our goods. We delighted to hear that you enjoyed your stay and purchase, and it met your expectations. Your review serves as motivation for our team to continue delivering excellent services. Thank you once again for choosing Heroes Hotel. We look forward to serving you again in future. Warm regards,
by A verified traveler
Posted 21 Feb 2024 on Hotels
Friendly staff and clean rooms, everything worked as it should be, and yes would stay here again…
Comment from Hotel Management
16 Mar 2024 by Len, Hotel Management
Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us and everything met your expectations. We look forward to welcoming you back in the future.
by A verified traveler
Posted 26 Nov 2023
Comment from Hotel Management
16 Mar 2024 by Len, Hotel Management
Thank you for your rating. We look forward to welcoming you back soon!
by A verified traveler
Posted 15 Nov 2023 on Hotels
Comment from Hotel Management
17 Mar 2024 by Len, Hotel Management
Thanak you so much for your fantastic rating! We're thrilled to hear that you had such a wonderful experience. We look forward to welcoming you back soon.
by A verified traveler
Posted 15 Oct 2023
The hotel staffs are good communicators to resolve issues and give me good advice that I should arrive airport early because it takes long time to pass immigration and customs. They’re right.
Comment from Hotel Management
22 Mar 2024 by Len, Hotel Management
Thank you so much for taking time to share your feedback. We're delighted to hear that you enjoyed your stay. It is our pleasure to ensure your comfort and satisfaction throughout your visit. we look forward to welcoming you back again soon for another wonderful experience.
by A verified traveler
Friendly and comfortable
Posted 7 Jun 2023 on HotelsGreat little place. Good restaurant and super friendly staff.
by A verified traveler
Posted 8 May 2023
The staff was amazing and accomodating. Very friendly and inviting and very helpful. Breakfast was decent, although thebbar upstairs was closed during our stay. Be mindful if youre traveling for medical, expedia says its only 5 minutes away but it actually takes about 30 minutes to 1 hour during traffic. Room was clean and comfy.
Comment from Hotel Management
10 May 2023 by Jin, Hotel Management
Mabuhay! Thank you for your kind words and for taking the time to share your positive experience with us. We're delighted to hear that you enjoyed your stay at our hotel and that our staff and services exceeded your expectations. We will be sure to share your feedback with our team, as it will serve as motivation to continue providing exceptional service to our guests. We look forward to welcoming you back soon!
by A verified traveler
Great Rates for Decent Stay
Posted 8 Mar 2023 on HotelsHotel is located about 30 mins from airport and about 300-400 peso trip on Grab. Nice quick check in process and rooms were small but comfortable. Nice rooftop patio with food and drinks. 7/11 convenience store located downstairs to grab anything you need. Would stay here again considering it was less than CAD$50 for the night for comfort.
Comment from Hotel Management
22 Mar 2023 by Jin, Hotel Management
Mabuhay! Thank you so much for taking the time to leave an excellent rating great feedback. We are so grateful for your 10-star rating review. We really appreciate you being a guest and helping to share the word about us. We are here for you anytime! We look forward to seeing you again soon.
by A verified traveler
Posted 12 Feb 2023 on Hotels
Comment from Hotel Management
15 Feb 2023 by KATH, Hotel Management
Mabuhay! Thank you for your review and for staying at Heroes Hotel. We appreciate your good ratings about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us. Good day!
by A verified traveler
Posted 8 Feb 2023 on Hotels
Comment from Hotel Management
11 Feb 2023 by Beng, Hotel Management
Mabuhay! Thank you for your review and for staying at Heroes Hotel. We appreciate your good ratings about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us. Good day! - Beng
