Ratings based on 155 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
28 Sep 2024 by Rosalyn Atienza, Hotel Management
Dear Valued Guest,Thank you for sharing your rating of our hotel. The biggest compliment we can receive is to earn your business again. So, please consider us again on your next trip!Best Regards,Rosalyn Ramos- AtienzaDuty Manager
by A verified traveler
Posted 20 Sep 2024
Good
Comment from Hotel Management
21 Sep 2024 by Rosalyn Atienza, Hotel Management
Dear Valued Guest,We are sorry we did not provide you with the quality of service you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us, and we try hard to make sure all our guests feel at home. I appreciate the feedback and have reviewed it with our team to foster improvements. Best Regards,Rosalyn Ramos- AtienzaDuty Manager
by A verified traveler
Posted 12 Sep 2024
clean and neat
Comment from Hotel Management
13 Sep 2024 by Rosalyn Atienza, Hotel Management
Dear Valued Guest,Thank you for sharing your rating of our hotel. The biggest compliment we can receive is to earn your business again. So, please consider us again on your next trip!Best Regards,Rosalyn Ramos- AtienzaDuty Manager
by A verified traveler
Posted 5 Aug 2024
Comment from Hotel Management
20 Aug 2024 by Rosalyn Atienza, Hotel Management
Dear Valued Guest,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Go Hotels Ermita. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon! Best Regards,Rosalyn Ramos- AtienzaDuty Manager
by A verified traveler
Posted 17 Jun 2024
Comment from Hotel Management
7 Jul 2024 by Rosalyn Atienza, Hotel Management
Dear Valued Guest,We appreciate you sharing the concerns you encountered during your recent stay at our property. Reviews like yours give us an opportunity to address areas of improvement. Best Regards,Rosalyn Ramos- AtienzaDuty Manager
by A verified traveler
Posted 11 Jun 2024
Friendly staff. Very accommodating.
Comment from Hotel Management
2 Jul 2024 by Bernadethe Catembung, Hotel Management
Mabuhay!Thank you for your feedback. It is our pleasure to provide the best possible service to our guest and we are glad that this commitment reflected on your recent visit. We are looking forward to serve you again. Have a wonderful day!Kind regards and safe travels,Bernadethe CatembungDuty Manager
by A verified traveler
Posted 2 May 2024
It so easy access to the heart of the city center. Staff are so friendly.
Comment from Hotel Management
25 May 2024 by Bernadethe Catembung, Hotel Management
Mabuhay! Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook pages and website for promos that you might be interested in. Looking forward to seeing you again soon. Thank you! Sincerely, Bernadethe Catembung - Duty Manager Go Hotels Ermita
by A verified traveler
Posted 28 Apr 2024
I stayed at the Go Hotels Ermita before, but I found that the room conditions have gone down too much even for the lower price. Additionally, I only had one working electrical outlet in my room, cold water in the shower, plus my room was just beside the elevator 1115 so very noisy all the time.
Comment from Hotel Management
25 May 2024 by Bernadethe Catembung, Hotel Management
Mabuhay! Thank you so much for taking the time to share your experience with us, we truly appreciate the feedback. We strive to ensure that each one of our room is maintained to the highest standard, so I’m disappointed to read that may have fallen short. Please rest assured that we will do a complete quality check. We will creating a report with the cleanliness concern to avoid such issues like this. Thank you and safe travels, Bernadethe Catembung Duty Manager
by A verified traveler
Short visit
Posted 24 Apr 2024 on HotelsThe hotel was in a location for what we needed. The room were clean and comfortable. Wish there would have been a small fridge or coffee maker in room,
Comment from Hotel Management
25 May 2024 by Bernadethe Catembung, Hotel Management
Mabuhay! Dear Gues,. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.Thank you! Sincerely, Bernadethe Catembung - Duty Manager Go Hotels Ermita
by A verified traveler
Posted 18 Apr 2024 on Hotels
Comment from Hotel Management
1 Jun 2024 by Bernadethe Catembung, Hotel Management
Mabuhay! Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook pages and website for promos that you might be interested in. Looking forward to seeing you again soon. Thank you! Sincerely, Bernadethe Catembung - Duty Manager Go Hotels Ermita
