Ratings based on 73 Verified Reviews

3.2 out of 5
89% of guests recommend
3.4 Room cleanliness
3.6 Service & staff
3.2 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 11 Jul 2023
Thank you to the entire staff for a comfortable stay.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 6 Jan 2023 on Hotels
3 out of 5
by A verified traveler

Posted 10 Sep 2022
Need improvemnt
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 19 Mar 2022 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 17 Dec 2021 on Hotels
4 out of 5
by A verified traveler

Posted 17 Nov 2021
Great service from the staff, they surely put in a lot of effort to please their guests. Only thing I could say is, the exterior of the property needs to be washed. Noise from the exterior motorist, dogs that are 24/7 in the cage next door barks a lot. I feel sorry for them. I just know that the hotel has no control over the noise. Overall, the staff did a great job!!!!
2 out of 5
by A verified traveler

Posted 26 Oct 2021 on Hotels
We weren't informed that the hotel is a quarantine facility. The pictures were also kind of misleading like what the rooms would look like. There were also cockcroaches. But I commend the receptionists' hospitality.
4 out of 5
by A verified traveler

Posted 30 Sep 2021
Very to close to my family
1 out of 5
by A verified traveler

Posted 22 Feb 2020 on Orbitz
Comment from Hotel Management
24 Feb 2020 by Jasm, Customer Service Assistant, Hotel Management
Dear Guest, Greetings from Fersal Hotel Manila! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We appreciate hearing from our guests as this helps improve our facilities and services. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards!
5 out of 5
by A verified traveler from Los Angeles

Posted 18 Feb 2020
It is convenient because it is close to shopping centers and bus terminal s.
Comment from Hotel Management
19 Feb 2020 by Jasm, Customer Service Assistant, Hotel Management
Dear Guest, Greetings from Fersal Hotel Manila! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are pleased to know that we were able to provide you a satisfying stay. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards!
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