Ratings based on 777 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.1 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Oct 2024
by A verified traveler
Posted 19 Oct 2024
I booked a 2 night stay in Eurotel because I have a training class to attend for 2 days. I checked in late because my class finished late which I anticipated. Knowing that I already pay for my stay and it is non refundable. I was thinking that there would be a room intended for me. So when I came to check in they let me wait 15mins for my confirmed/paid reservation. It was really disappointing because I was so tired already and wanted to go to my room right away. I asked one of the staff that if a customer with paid reservation checked in late do they give the room to someone else and he said no. So i told him then why did i wait so long. He said sorry to me but i was disappointed already. Then when I came to my room clearly it needs furnishing. It looks dirty and not pleasing anymore. I was expecting it not to be perfect and all because i paid cheap for this stay. But i think they could do better. I would definitely not comeback anymore.
by A verified traveler
Posted 30 Sep 2024
by A verified traveler
Posted 13 Sep 2024
Its ok. Recommended for someone on a budget
They have trouble adapting to online vs. in person and are stingy with breakfast coupons. Tv volume restriction so you cant turn it up and really cant hear it. But i would still recommend it and stay again. Its affordable and the breakfast is cheap however they don't have tea or decaf
by A verified traveler
Posted 22 Jul 2024
by A verified traveler
Posted 10 Jul 2024
Comment from Hotel Management
16 Jul 2024 by FFA, Hotel Management
Dear Mr. Jeremy,Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to Eurotel Pedro Gil in the near future.Best Regards,FranchertteHotel Manager
by A verified traveler from Jackson Heights Ny
Posted 25 Jun 2024
Smell bad, has roaches
by A verified traveler
Posted 22 May 2024 on Orbitz
Comment from Hotel Management
13 Jun 2024 by FF, Hotel Management
Dear Mr. Jeffrey,Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.Thank you.FranchetteHotel Manager
by A verified traveler
Dirty, broken down and mice...
Posted 11 Feb 2024 on HotelsBroken-down, beat up and badly worn. Shared my room with mice. Bathroom was filthy and walls had stains and crushed dead bugs. The first room I was in had the window PAINTED black, so no light at all. At least the second room had some natural light. This hotel has definitely seen better days. The entrance and lobby are promising, but you will be sadly disappointed once you get to your room. Needs a complete overhaul. The ONLY saving grace is that it is directly across the street from Robinsons Mall. Very disappointed and would never recommend this hotel or stay here again. The staff were cheerful and helpful, but the hotel itself is a let-down.
Comment from Hotel Management
12 Feb 2024 by FFA, Hotel Management
Dear Mr. Jeffrey,Thank you for taking the time to write such a detailed review. There is no excuse for any of the incidences. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally see to it that all your complaints are addressed and that everything will be in order on your next visit. See you again soon and keep safe.Sincerely,FranchetteHotel Manager
by A verified traveler
Posted 6 Feb 2024 on Hotels
Great time
Comment from Hotel Management
7 Feb 2024 by FFA, Hotel Management
Dear Mr. Grant,Thank you for giving us a perfect rating and for recommending EUROTEL PEDRO GIL to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Sincerely,FranchetteHotel Manager
