Ratings based on 1,937 Verified Reviews
4.4 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
This is our choice of hotel whenever we visit the Philippines because we travel with our elderly parents and we like it mainly due to 1)value, 2)convenience and 3)friendly staffs.
Comment from Hotel Management
3 Dec 2024 by Michael Kempf, Hotel Manager , Hotel Management
Dear Ms. Julie,Thank you for making us your preferred hotel whenever you visit the Philippines. We are truly honored to be your choice, especially when traveling with your elderly parents.We are delighted to know that you appreciate the value, convenience, and warm hospitality provided by our team. It is always our goal to create a comfortable and welcoming environment for all our guests, and your recognition of our efforts inspires us to keep delivering exceptional experiences.We look forward to welcoming you and your family back on your next visit. Should you need any special arrangements or assistance to make your stay even more enjoyable, please do not hesitate to let us know.Warm regards,Michael Kempf Hotel Manager
by A verified traveler
Posted 3 Dec 2024
Everything was great from service to comfort.
Comment from Hotel Management
3 Dec 2024 by Michael Kempf, Hotel Manager , Hotel Management
Dear Guest,Thank you for sharing your wonderful feedback! We are thrilled to know that your stay with us met your expectations in both service and comfort.Providing an exceptional experience for our guests is our utmost priority, and your kind words affirm the dedication of our team.We look forward to welcoming you back soon for another delightful stay. If there is anything we can do to make your next visit even more memorable, please do not hesitate to let us know.Warm regards,Michael Kempf Hotel Manager
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Michael Kempf, Hotel Manager , Hotel Management
Dear Mr. Victor,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards, Michael Kempf Hotel Manager
by A verified traveler
Posted 2 Dec 2024
by A verified traveler
Posted 2 Dec 2024
Close to mall
Comment from Hotel Management
3 Dec 2024 by Michael Kempf, Hotel Manager , Hotel Management
Dear Mr. Ramon,It is always our pleasure to serve you with the highest standard of gracious hospitality, both in accommodation and service. In the same manner, we are delighted that our best location provided you with the convenience we intended, being in close proximity to lifestyle, commercial and financial establishments. We look forward to your next visit to Dusit Thani Manila!Warm regards, Michael Kempf Hotel Manager
by A verified traveler
Posted 2 Dec 2024
by A verified traveler
Posted 1 Dec 2024
They couldn’t accept our guarantee rates, but we booked it on Expedia.com. We returned back to Dusit Thani Manila. That’s what my mom preferred there. She passed by 1 1/2 years ago. We love almost everything because they welcome or help us a lot. They are friendly.
Comment from Hotel Management
2 Dec 2024 by Michael Kempf, Hotel Manager , Hotel Management
Dear Ms. Binky, Thank you for taking the time to share your experience. We are honored that you and your family chose to return to Dusit Thani Manila, especially knowing it holds a special place in your hearts.It warms us to hear that our team’s friendliness and warm hospitality left a positive impression on you. Providing a welcoming and memorable experience is always our goal, and we are truly grateful for your kind words.I do apologize for any inconvenience regarding the guarantee rates. Your feedback is valuable, and I will share it with our reservations team to explore ways to enhance our booking process for future guests.Thank you once again for your trust and for allowing us to be a part of your family’s memories. We look forward to welcoming you back to Dusit Thani Manila soon and ensuring another exceptional stay.Warm regards,Michael Kempf Hotel Manager
by A verified traveler
Posted 1 Dec 2024
Room furnitures and bathroom fixtures are out dated.
Front desk staff is not helpful regarding request for late check out.
Comment from Hotel Management
2 Dec 2024 by Michael Kempf, Hotel Manager , Hotel Management
Dear Ms. Imelda, Thank you for sharing your feedback about your recent stay with us. I truly regret to hear that we fell short of your expectations, particularly regarding the condition of the room furnishings and bathroom fixtures, as well as the assistance you received from our front desk team.We strive to provide all our guests with a seamless and enjoyable experience, and I sincerely apologize for any inconvenience you faced. Please be assured that we take your comments seriously. Our team is continuously working on upgrading our facilities, and your feedback will help us prioritize these improvements.Regarding the late check-out request, I apologize if we were unable to accommodate your needs. I will address this matter with the front desk team to ensure that we are more flexible and communicative in assisting our guests moving forward.Your insights are invaluable to us, and I hope you will give us another opportunity to provide you with the exceptional stay that we are known for. Should you decide to return, please feel free to contact me directly, and I will personally ensure your experience is nothing short of excellent.Warm regards,Michael Kempf Hotel Manager
by A verified traveler
Posted 1 Dec 2024
Service needs improvement
by A verified traveler from riverwood
Posted 29 Nov 2024
Comment from Hotel Management
29 Nov 2024 by Michael Kempf, Hotel Manager , Hotel Management
Dear Ms. Maureen, Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Michael Kempf Hotel Manager
