Ratings based on 990 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
Friendly and helpful staff, nice view of Manila Bay Beach, and accommodation were great!
Comment from Hotel Management
17 Nov 2024 by Cecil, Hotel Management
Dear Mr. Joseph, Mabuhay! Thank you for taking time to share with us about your recent stay. We appreciate hearing from our guests as their comments will help us continue improving our service.It gives us great pleasure to know that you had a great experience with us. Rest assured that we would maintain or even exceed the experience you had with us on your next visit in our Hotel. We shall cascade to the team your valuable comments and your patronage and loyalty are very important to us. We hope you can visit Diamond Hotel Philippines again in the not so distant future.Sincerely yours, Cecil AbundoAsst. Front Office / Guest Services Manager
by A verified traveler
Posted 1 Nov 2024
Elegant older hotel. Nice location along Roxaa and Manila Bay. Japanese restaurant.
Comment from Hotel Management
4 Nov 2024 by Cecil, Hotel Management
Dear Mr. Eugene, Mabuhay! Thank you for taking time to share with us about your recent stay. We appreciate hearing from our guests as their comments will help us continue improving our service.We value comments and suggestions from our guests as this allows us to maintain and improve the “Diamond Class” service we provide to meet the most demanding needs of our distinguished guests.Once again, thank you and we look forward to welcoming you back again to Diamond Hotel Philippines.Sincerely yours,Cecil Bernabe-AbundoAsst. Front Office / Guest Services Manager
by A verified traveler
Posted 27 Oct 2024
Nice hotel but a bit dated. Boise between rooms loud
Comment from Hotel Management
31 Oct 2024 by Cecil, Hotel Management
Dear Mr. Todd, Thank you for taking time to share with us about your recent stay. We appreciate hearing from our guests as their comments will help us continue improving our service.The feedback that you have mentioned regarding the noise between rooms during your recent stay has been shared with our Director of Rooms for review and improvement. We would like to extend our apologies for the inconvenience. We sincerely appreciate you sharing your comments, and it is our hope that despite your recent experience, you'll give us the opportunity to better serve you in the near future. If I can be of assistance, please do not hesitate to let me know.Sincerely yours,Cecil AbundoAsst. Front Office / Guest Services Manager
by A verified traveler
Posted 25 Oct 2024
The staff was extraordinary. Very helpful and friendly. The food was excellent.
Comment from Hotel Management
31 Oct 2024 by Cecil, Hotel Management
Dear Mr. Aaron, Mabuhay! Thank you for taking time to share with us about your recent stay. We appreciate hearing from our guests as their comments will help us continue improving our service.We value comments and suggestions from our guests as this allows us to maintain and improve the “Diamond Class” service we provide to meet the most demanding needs of our distinguished guests.Once again, thank you and we look forward to welcoming you back again to Diamond Hotel Philippines.Sincerely yours,Cecil Bernabe-AbundoAsst. Front Office / Guest Services Manager
by A verified traveler
Posted 16 Oct 2024
For a 5 star property it lacked transportation and television options. The satellite was in and out often. Staff were great but amenities lacked
Comment from Hotel Management
17 Oct 2024 by Cecil, Hotel Management
Dear Mr. Craig, Thank you for taking time to share with us about your recent stay. We appreciate hearing from our guests as their comments will help us continue improving our service.The feedback that you have mentioned regarding lack of transportation and television option during your recent stay has been shared with our Director of Rooms for review and improvement. We sincerely appreciate you sharing your comment, and it is our hope that despite your recent experience, you'll give us the opportunity to better serve you in the near future. If I can be of assistance, please do not hesitate to let me know.Sincerely yours,Cecil AbundoAsst. Front Office / Guest Services Manager
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Cecil, Hotel Management
Dear Ms. Myrna,Mabuhay! Greetings from Diamond Hotel Philippines!Thank you for your continuous patronage to Diamond Hotel Philippines! We received your favorable rating during your recent visit with us. We value comments and suggestions from our guests as this allows us to maintain and improve the “Diamond Class” service we provide to meet the most demanding needs of our distinguished guests.We look forward to welcoming you again at Diamond Hotel Philippines.Sincerely yours,Cecil Bernabe-AbundoAsst. Front Office / Guest Services Manager
by A verified traveler
Posted 29 Aug 2024
Older elegant hotel with class
Comment from Hotel Management
29 Aug 2024 by Cecil, Hotel Management
Dear Eugene, Mabuhay! Thank you for taking time to share with us about your recent stay. We appreciate hearing from our guests as their comments will help us continue improving our service.We value comments and suggestions from our guests as this allows us to maintain and improve the “Diamond Class” service we provide to meet the most demanding needs of our distinguished guests.Once again, thank you and we look forward to welcoming you back to Diamond Hotel.Sincerely yours,Cecil Bernabe-AbundoAsst. Front Office / Guest Services Manager
by A verified traveler
Posted 25 Aug 2024
Very good service
Comment from Hotel Management
26 Aug 2024 by Cecil, Hotel Management
Dear Mr. Edward,Mabuhay! Greetings from Diamond Hotel Philippines!Thank you for your continuous patronage to Diamond Hotel Philippines! We received your favorable rating during your recent visit with us. We value comments and suggestions from our guests as this allows us to maintain and improve the “Diamond Class” service we provide to meet the most demanding needs of our distinguished guests.We look forward to welcoming you again at Diamond Hotel Philippines.Sincerely yours,Cecil Bernabe-AbundoAsst. Front Office / Guest Services Manager
by A verified traveler
Posted 19 Aug 2024 on Hotels
Comment from Hotel Management
20 Aug 2024 by Cecil, Hotel Management
Dear Mr. Stephen,Mabuhay! Greetings from Diamond Hotel Philippines!Thank you for your continuous patronage to Diamond Hotel Philippines! We received your favorable rating during your recent visit with us. We value comments and suggestions from our guests as this allows us to maintain and improve the “Diamond Class” service we provide to meet the most demanding needs of our distinguished guests.We look forward to welcoming you again at Diamond Hotel Philippines.Sincerely yours,Cecil Bernabe-AbundoAsst. Front Office / Guest Services Manager
by A verified traveler from chula vista
Posted 17 Aug 2024
Comment from Hotel Management
25 Aug 2024 by Cecil, Hotel Management
Dear Mr. Melu,Mabuhay! Greetings from Diamond Hotel Philippines!Thank you for your continuous patronage to Diamond Hotel Philippines! We received your favorable rating during your recent visit with us. We value comments and suggestions from our guests as this allows us to maintain and improve the “Diamond Class” service we provide to meet the most demanding needs of our distinguished guests.We look forward to welcoming you again at Diamond Hotel Philippines.Sincerely yours,Cecil Bernabe-AbundoAsst. Front Office / Guest Services Manager
