Ratings based on 992 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Nov 2024
The place was convenient and cozy. The restaurant was superb and the staff were wonderful. Thank you Crimson. See you next time. Tried calling you Ron to say Thank you for the wonderful breakfast with my family but you hanged up on me! Anyways Thank you for your kindness!!!
Lyn Stiles
Comment from Hotel Management
29 Nov 2024 by Jens Isaiah S. Antonio Asst. Guest Service Manager, Hotel Management
Greetings!Thank you for your wonderful review! We’re so glad to hear that you had a cozy and convenient stay, and that our restaurant and staff, especially Ron, made your experience special. We apologize for the missed call, but we truly appreciate your kind words. We can’t wait to welcome you and your family back to Crimson next time!Best Regards,
by A verified traveler
Posted 17 Nov 2024
The staff went out of their way to make you feel so welcomed.
Comment from Hotel Management
19 Nov 2024 by Jens Isaiah S. Antonio Asst. Guest Service Manager, Hotel Management
Greetings!Thank you for the wonderful review, Spencer! We're so glad our staff made you feel welcome, and we truly appreciate your kind words. We look forward to hosting you again soon!Best Regards,
by A verified traveler
Posted 18 Oct 2024
location is very good for commuting
Comment from Hotel Management
19 Oct 2024 by Jens Isaiah S. Antonio Asst. Guest Service Manager, Hotel Management
Greetings!Thank you for your positive review, Camilo! We're glad to hear you found our location convenient for commuting. We hope to welcome you back soon for another enjoyable stay!Best Regards,
by A verified traveler
Posted 21 Sep 2024
its close to everything
Comment from Hotel Management
22 Sep 2024 by Jens Isaiah S. Antonio Asst. Guest Service Manager, Hotel Management
Greetings!Thank you for the perfect rating! We’re delighted to hear you had a great experience and can’t wait to welcome you back!Best Regards,
by A verified traveler
Posted 18 Sep 2024
Comment from Hotel Management
18 Sep 2024 by Jens Isaiah S. Antonio Asst. Guest Service Manager, Hotel Management
Greetings!Thank you for the perfect rating! We're so glad you had a great experience and look forward to seeing you again soon!Best Regards,
by A verified traveler from NAPERVILLE
Posted 1 Sep 2024
Lovely lobby area but rooms are in serious need of renovation!
Comment from Hotel Management
2 Sep 2024 by Jens Isaiah S. Antonio Asst. Guest Service Manager, Hotel Management
Greetings!Thank you for your feedback. We’re glad you enjoyed the lobby area, but we’re sorry to hear the rooms didn’t meet your expectations. Your comments about the need for renovation are important to us, and we’ll address them to improve our guest experience. We hope to have the opportunity to exceed your expectations on a future visit.Best Regards,
by A verified traveler
Posted 20 Aug 2024 on Hotels
Comment from Hotel Management
20 Aug 2024 by Jens Isaiah S. Antonio Asst. Guest Service Manager, Hotel Management
Greetings!Thank you for your feedback! We’re glad you enjoyed your stay and appreciate your 8 out of 10 rating. If there’s anything specific we can do to make your next visit even better, please let us know. We look forward to welcoming you back!Best Regards,
by A verified traveler
Posted 19 Aug 2024
Great swimming pool, services and the staff is always well trained and efficient.
Comment from Hotel Management
20 Aug 2024 by Jens Isaiah S. Antonio Asst. Guest Service Manager, Hotel Management
Greetings!Thank you for the fantastic review! We're delighted you enjoyed the swimming pool, services, and our well-trained staff. Your kind words are greatly appreciated, and we look forward to welcoming you back!Best Regards,
by A verified traveler
Posted 2 Aug 2024
Some dated features in room on 21st floor, dusting rusting etc.
Comment from Hotel Management
3 Aug 2024 by Jens Isaiah S. Antonio Asst. Guest Service Manager, Hotel Management
Greetings!Thank you for your feedback. We appreciate your comments about the room on the 21st floor and will address the issues of dust and rusting promptly. Your input is valuable in helping us improve, and we hope to provide you with an even better experience on your next visit.Best Regards,
by A verified traveler from Corona
Posted 30 Jul 2024
The room was a bit moldy.
Comment from Hotel Management
30 Jul 2024 by Jens Isaiah S. Antonio Asst. Guest Service Manager, Hotel Management
Greetings!Thank you for your feedback. We apologize for the condition of your room and appreciate you bringing this to our attention. We are addressing the issue to ensure a more comfortable stay for our guests. We hope to have the opportunity to welcome you back and provide a better experience.Best Regards,
