Ratings based on 992 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 18 Nov 2024
This was my second stay in Nobu. I have notice that the services declined. The coffee machine in the room wasn’t working. The response to get water were slow, even getting our luggage out from the room I asked for a cart and nobody came, me and my sisters drag 5 bags and a box out the room to first floor. The exhaust for the smoke in the Casino area I guess was not working because it smells bad. We don’t gamble but the area is in the middle of the shops and restaurants so we smelled and inhaled it all the time. Even the staff in the shops complained about it. Hopefully they will fix it. I will look for another hotel to stay next time.
by A verified traveler from Calgary
Posted 18 Nov 2024
Friendly staff, The Spa, variety of dining options, clean and classy rooms with view, easy access to the casino. The pool area is inviting. Perfect location, quick drive to the airport.
Comment from Hotel Management
27 Nov 2024 by Sincerely, Nobu Hotel Manila, Hotel Management
Dear Maribelle,Thank you for taking the time to review Nobu Hotel Manila. We are delighted to hear that you had a pleasant stay, and that you particularly liked our array of food and beverage outlets, friendly colleagues, and good facilities as well as our strategic location. We hope to welcome you again soon
by A verified traveler
Posted 15 Nov 2024
Well run property
Comment from Hotel Management
27 Nov 2024 by Sincerely, Nobu Hotel Manila, Hotel Management
Dear Renato,Thank you for choosing to stay at Nobu Hotel Manila and for sharing your positive feedback. We are glad to know that you had an enjoyable experience during your visit, and we hope to welcome you again soon.
by A verified traveler
Posted 11 Nov 2024
by A verified traveler
Posted 5 Nov 2024
by A verified traveler
Posted 25 Oct 2024
Staff are very attentive. 10 out of 10. Will stay here again.
Comment from Hotel Management
26 Oct 2024 by Nobu hotel manila , Hotel Management
Dear Ms. Angelica,Thank you for your perfect rating. We are delighted to hear that you had a pleasant stay. Your short but sweet review will help motivate our team even more.We hope to see you again.Sincerely,Nobu Hotel Manila
by A verified traveler from Sacramento
Posted 23 Oct 2024
Mot too happy with our room our nlack out curtains has a hole whick the light shined and woke me up early shower floor look dirty due to the stains my husband (African American) was trying to go in the casino with his jersy back pack to go to money exchange exchange and he was not allowed to go in without explanation but our son went in similar outfit with back pack only difference is our son looks Caucasian and he was able to go through with no problem he was not happy about he did not felt welcome so we are not coming back to that place with how much we payed per night not worth it
Comment from Hotel Management
26 Oct 2024 by Nobu hotel manila , Hotel Management
Dear Ms. Wilma,We would like to thank you for sharing your constructive feedback regarding your stay. We sincerely appreciate our guests who provide us with insights, as this helps us improve our service and facilities.Rest assured, we have shared your comments to the concerned department, regarding how our team handled your husband's entry to the casino without any explanation, as well as the issue with the blackout curtain that disrupted your sleep. We sincerely apologize for these inconveniences and hope that you and your family will give us another chance to serve you with marked improvements.Thank you once again, and we hope this experience will not deter you from returning.Sincerely,Nobu Hotel Manila
by A verified traveler
Posted 22 Oct 2024
the hotel is good but a bit far from the airport
Comment from Hotel Management
26 Oct 2024 by Nobu hotel manila , Hotel Management
Dear Ms. Aurora,Thank you for sharing your thoughts about your stay with us. We understand that travel time is an important factor when choosing a hotel to stay. City of Dreams Manila is approximately 4 to 5 kilometers from the airport, and we apologize that our location did not meet your expectations. We hope you will still consider us for your next visit, and we can't wait to welcome you back. Once again, thank you for you 4-star rating, we truly appreciate it.Sincerely,Nobu Hotel Manila
by A verified traveler from Santa Clarita
Posted 9 Oct 2024
Excellent property with excellent amenities and services.
Comment from Hotel Management
12 Oct 2024 by Nobu hotel manila , Hotel Management
Dear Marizcel,Thank you for making Nobu Hotel Manila as the hotel of your choice, and for your kind words. We are delighted to hear that you had an enjoyable experience during your stay. We look forward to welcoming you again soon.Sincerely,Nobu Hotel manila
