Ratings based on 958 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Sep 2024
The hotel very convenient if you need to be in Makati only issue I had was elevator was exceptionally slow which was inconvenient at times.
Comment from Hotel Management
3 Sep 2024 by Ria Dimla - Duty Manager, Hotel Management
Dear Mr. Daniel,Greetings from City Garden Grand Hotel! Thank you for bringing this issue to our attention. We apologize for any inconvenience caused by the long waiting times at the elevators. We understand that this can be frustrating, especially during peak hours. We are actively working to improve the efficiency of our elevator system and address any issues that may be causing delays. In the meantime, we appreciate your patience and understanding as we strive to provide a better experience for all our guests.Sincerely,Ria DimlaDuty Manager
by A verified traveler from Margate
Posted 2 Sep 2024
Excellent customer service from front desk and rooftop restaurant
Comment from Hotel Management
3 Sep 2024 by Ria Dimla - Duty Manager, Hotel Management
Dear Mr. Howard,Thank you so much for your positive review! We're thrilled to hear that our staff met your expectations by providing you an excellent service. Your recommendation means a lot to us, and we truly appreciate your kind words. We strive to provide every guest with a memorable and comfortable experience, and we're glad to hear that we succeeded during your stay.We look forward to welcoming you back in the future and continuing to exceed your expectations.Sincerely,Ria DimlaDuty Manager
by A verified traveler
Posted 30 Aug 2024
Comment from Hotel Management
30 Aug 2024 by Leo Castillo | Duty Manager, Hotel Management
Dear Mr. Alejandro Quicho,Thank you very much for your generous score review! We are absolutely delighted to know that you had a perfect experience during your recent stay with us. It is our utmost goal to provide exceptional service and satisfaction to all our guests, and your feedback reaffirms that we are on the right track.Once again, thank you for choosing City Garden Grand Hotel and we look forward to the pleasure of serving you again in the future.Sincerely,Leo CastilloDuty Manager
by A verified traveler from Yucaipa
Posted 28 Aug 2024
Nice little hotel. Very comfortable and the breakfast is great. Very friendly staff, we enjoyed our time in there
Comment from Hotel Management
29 Aug 2024 by Alex Bognot I Duty Manager, Hotel Management
Dear Ms. Nancy,Thank you for sharing your experience with us! We’re delighted to hear that you found our hotel to be comfortable and that you enjoyed our breakfast offerings. It’s wonderful to know that our staff contributed to making your stay pleasant with their friendliness. We strive to create a welcoming environment for all our guests, and it’s always rewarding to hear that our efforts made your time with us enjoyable. We truly appreciate your kind words, and hope to have the pleasure of welcoming you back in the near future!At your Service, Alex BognotDuty Manager
by A verified traveler
Posted 25 Aug 2024
Great place to stay!!! Very clean and the staff is very helpfulz
Comment from Hotel Management
26 Aug 2024 by Leo Castillo | Duty Manager, Hotel Management
Dear Mr. Gene,Thank you for your fantastic review! We’re delighted to hear that you had a great stay with us. It’s wonderful to know that you found our hotel very clean and that our staff’s helpfulness made a positive impression on you.Maintaining a high standard of cleanliness and providing excellent service are top priorities for us, and it’s gratifying to see that our efforts contributed to your enjoyable experience.We look forward to having the pleasure of welcoming you back in the future for another outstanding stay.Best regards,Leo CastilloDuty Manager
by A verified traveler
Posted 24 Aug 2024
the few times i have been here alway s clean good to me
Comment from Hotel Management
24 Aug 2024 by Alex Bognot I Duty Manager, Hotel Management
Dear Mr. William,Thank you for your continued trust and loyalty! We're thrilled to hear that you've had consistently positive experiences during your visits. Maintaining a clean and welcoming environment is our top priority, and it’s wonderful to know that our efforts have made your stays enjoyable.We appreciate your kind words and look forward to welcoming you back for more great stays in the future!At your Service, Alex BognotDuty Manager
by A verified traveler
Posted 23 Aug 2024
Nice staff and accomodating and friendly.
Comment from Hotel Management
23 Aug 2024 by Leo Castillo | Duty Manager, Hotel Management
Dear Ms. Dolores,Thank you for taking the time to share your feedback. We’re delighted to hear that our staff made a positive impression with their friendliness and accommodating service. Your satisfaction is our priority, and we’re glad it showed during your stay.We hope to have the pleasure of welcoming you back in the future.Kind regards,Leo CastilloDuty Manager
by A verified traveler from Alsemberg
Posted 22 Aug 2024
The hotel situated in the heart of Makati with the best amenities at the rooftop with open resto bar with live band, very clean and safe. The staff are generous, helpful, and always greeted you with the big smile on their face. HIGHLY RECOMMENDED
Comment from Hotel Management
23 Aug 2024 by Ria Dimla - Duty Manager, Hotel Management
Dear Ms. Rosanna,Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us, especially our rooftop amenities and live music. It's great to know that our staff made a positive impression with their warm hospitality. We truly appreciate your recommendation and look forward to welcoming you back.Sincerely,Ria DimlaDuty Manager
by A verified traveler
Posted 21 Aug 2024
Very nice Hotel, helpful staff
Comment from Hotel Management
22 Aug 2024 by Ria Dimla - Duty Manager, Hotel Management
Dear Mr. Cesar,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay at our hotel and found our staff helpful. Providing excellent service is our top priority, and it's always rewarding to receive such positive feedback. We hope to welcome you back for another great experience soon!Sincerely,Ria DimlaDuty Manager
by A verified traveler from Scarborough
Posted 21 Aug 2024
Comment from Hotel Management
23 Aug 2024 by Leo Castillo | Duty Manager, Hotel Management
Dear Mr. Rafael,Thank you so much for your 5-star review! We greatly appreciate your positive feedback and are delighted to know that you had an excellent experience with us.Your satisfaction is our ultimate goal, and we look forward to serving you again in the future.Best regards,Leo CastilloDuty Manager
