Ratings based on 25 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
3.6 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Lufet
Posted 4 Jul 2024 on HotelsAwesome
by A verified traveler
Posted 25 Jan 2024
The thi.ng I like about this property is so quite
They don't have a microwave or electric kettle . They don't have even a complimentary coffee or tea
by A verified traveler
Posted 12 Mar 2020 on Hotels
by A verified traveler
Posted 2 Mar 2020
I like coz its spacious anyway.
But there's no table in the room.
No telephone.
I dont like the front area.
by A verified traveler
For the price it’s ok
Posted 27 Feb 2020 on HotelsThe street side of the hotel is noisy so ask for a room at the back, clean efficient
by A verified traveler from Sacramento
Posted 10 Feb 2020 on Orbitz
The biggest concern is that my room was infested with bed bugs. I didn’t realize it at first because all I saw were ants in the bed and all over the room. I believed I was being bitten by the ants, but on observation, I see that the bites fit the pattern for bed bugs. I do not recommend staying here for this reason alone. I suspect the ants where there to dine on the bedbugs
However, there are other oddities with this room. There is no desk; no table, and no chair in the room. I’ve never stayed in a hotel anywhere in the world that was missing these very basic amenities
Additionally, the hotel advertised that the room contained a safe. It did not.
Comment from Hotel Management
10 Feb 2020 by Erika, Hotel Manager, Hotel Management
Hello our dear Citizen! I would like to sincerely apologize for this terrible incident. Our rooms, furnitures and beds are all very new and we are doing our best to maintain the quality and cleanliness of our facilities. We have closed down the room after you checked out for an extensive cleaning. It was so unfortunate that you had ants in your bed, but upon checking, there were no bed bugs in any of our rooms. We really appreciate your feedback. Rest assured that we will utilize it to serve you better. Hoping to see you again soon!
by A verified traveler
Posted 31 Dec 2019 on Hotels
Noisy room. Need an earplug to be able to sleep. I got a room with out a window on the first day. I. Ask for change of room, got it the following day. They dont automatically clean the rooms not unless the guest hang the
Comment from Hotel Management
3 Jan 2020 by Citizen Hotel, Hotel Management
Hi Jasmin! Thank you for taking the time to give us a feedback. Apologies for certain things you experienced. Rest assured that we will improve to serve you better! We're still looking forward to have you again as our guest!
by A verified traveler from Portland oregon
Posted 30 Dec 2019 on Orbitz
Everything was perfect, except the check in time for international travelers, i would suggest having room ready for people that travel 20+ hours ,so they don't have to wait hours to check in... your staff is the best i ever encountered...i give all the staff a10 for for there professionalism with everything from a to z...... how ever i was disappointed that a tip i was offering was refused. ..i will stay at this hotel again, but only if i am able to tip the staff. ...the staff made my trip to the Philippines and the citizen hotel the best experience ever. .
Comment from Hotel Management
3 Jan 2020 by Citizen Hotel, Hotel Management
Hi! Thank you so much for taking the time to give us a positive feedback. Apologies for certain things you experienced like the delay in check in. Rest assured that we will improve to serve you better! We're still looking forward to have you again as our guest!
by A verified traveler
Posted 25 Dec 2019
Friendly staff, the hotel was always kept clean when I needed house keeping for new towels. I was comfortable there for what I paid for
Comment from Hotel Management
26 Dec 2019 by Citizen Hotel, Hotel Management
Thank you for taking your time in giving us such a great review! Rest assured that we will keep it up and we are looking forward to having you again as our guest!
by A verified traveler
Posted 4 Dec 2019 on Hotels
