Ratings based on 687 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
Very fast check in ,nice clean room, very close to the airport, the staff are very attractive,,I would highly recommend 👌
by A verified traveler from San Antonio
Posted 29 Nov 2024
The staff are very friendly and helpful.
Comment from Hotel Management
30 Nov 2024 by AP, Hotel Management
Dear Mr. Noel,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service
by A verified traveler
Posted 21 Nov 2024
This hotel is very close to Mall of Asia and the baywalk and thus is excellent for travelers, loved the property, excellent staff, the restaurant is awesome.
Comment from Hotel Management
22 Nov 2024 by AP, Hotel Management
Dear Mr/Ms. Samrat,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service
by A verified traveler from Bethlehem
Posted 10 Nov 2024
Excellent service!
Comment from Hotel Management
15 Nov 2024 by AP, Hotel Management
Dear Mr. Norman,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service
by A verified traveler
Posted 9 Nov 2024
Everything was a disaster which tells me management doesn't really care about paying customers. A lot of ship crew and air crew. I guess it would be ok if it was free. Housekeeping sucked. Bedbugs. Room service was terrible. Front desk was totally unhelpful. Restaurant is always empty..... except for free breakfast. Security guys were excellent and the gym and gym staff were great.
by A verified traveler from Las vegas
Posted 1 Nov 2024
Not much to say
Comment from Hotel Management
2 Nov 2024 by AP, Hotel Management
Dear Ms. Elsie,Greetings from Citadines Bay City Manila!Thank you for rating! We look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service
by A verified traveler from Las vegas
Posted 1 Nov 2024
Not much to say
Comment from Hotel Management
2 Nov 2024 by AP, Hotel Management
Dear Ms. Elsie,Greetings from Citadines Bay City Manila!Thank you for rating! We look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service
by A verified traveler from Ossining
Posted 28 Oct 2024
The room is spacious and cleaned. Room is cozy and comfortable and staff were all very nice
Comment from Hotel Management
29 Oct 2024 by AP, Hotel Management
Dear Ms. Olivia,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service
by A verified traveler from Bethlehem
Posted 27 Oct 2024
Nice and clean hotel with excellent service especially James. Very close to MOA and airport.
Comment from Hotel Management
28 Oct 2024 by AP, Hotel Management
Dear Mr. Norman,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service
by A verified traveler
Posted 14 Oct 2024
Keep Citadines on your option list. Close to MOA & standards rival other key hotels.
Comment from Hotel Management
15 Oct 2024 by AP, Hotel Management
Dear Mr. Steven,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service
