Ratings based on 662 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Aug 2024
Family Friendly
Comment from Hotel Management
16 Aug 2024 by AP, Hotel Management
Dear Mr. Dennis,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service
by A verified traveler
Posted 20 Jul 2024
Great place when you don't have a rental car. Everything you need is walking distance.
Comment from Hotel Management
22 Jul 2024 by AP, Hotel Management
Dear Ms. Jocelyn,Greetings from Citadines Bay City Manila!Thank you for your glowing review! We are delighted to hear that you had a great stay with us particularly finding our location to be very convenient. We are looking forward to welcome you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service
by A verified traveler from Hagatna
Posted 16 Jul 2024
Comment from Hotel Management
17 Jul 2024 by AP, Hotel Management
Dear Ms. Darlene,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service
by A verified traveler
Posted 14 Jul 2024
It was a really good hotel,convenient to international lay over flights 12-15mins ride to NAIA airport. Plus its a pet friendly hotel my cat love our room.
Comment from Hotel Management
15 Jul 2024 by AP, Hotel Management
Dear Ms. Cory,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service
by A verified traveler
Posted 13 Jul 2024
Nice place
Comment from Hotel Management
17 Jul 2024 by AP, Hotel Management
Dear Mr. Paul,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service
by A verified traveler
Posted 12 Jul 2024
Customer service was amazing, the staff were super hospitable and lovely. The hotel and rooms looked great. The only detractor is that the air quality in the rooms was a bit musty. The A/Cs seem like they need servicing for mold. The staff provided us with air purifiers on request
Comment from Hotel Management
13 Jul 2024 by AP, Hotel Management
Dear Mr. James, Greetings from Citadines Bay City Manila!Thank you for taking a moment to share your most recent stay experience with us. We are delighted to hear that you were impressed with our Citazens as you found them amazing and lovely. On the other hand, we regret to know about the smell concern in your room. Rest assured your feedback was shared with our Housekeeping team to check and and address wherein applicable. Again, thank you for staying with us and we look forward to welcome you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service
by A verified traveler
Posted 10 Jul 2024
There was a strong sewage/drainage smell throughout the room on the 10th floor. The bedroom AC also leaked on the bed
Comment from Hotel Management
12 Jul 2024 by AP, Hotel Management
Dear Ms. Shalimar,Greetings from Citadines Bay City Manila!Thank you for taking the time to share your most recent stay experience. We regret to hear that you found your room to have a drainage smell and that the air conditioning unit in your room is not working properly. Rest assured that your feedback was shared with our Housekeeping and Maintenance team for immediate action. We hope that this experience will not hamper you from staying with us again in the future.Sincerely,Allan PamuteAssistant Manager, Guest Service
by A verified traveler
Posted 7 Jul 2024
Very nice up scale hotel. It’s affordable but not as cheap as some hotels in the same area that offer the same services and accommodations.
Comment from Hotel Management
8 Jul 2024 by AP, Hotel Management
Dear Mr. Gene, Greetings from Citadines Bay City Manila!Thank you for taking the time to share your most recent stay experience with us here at Citadines Bay City Manila. We are delighted to hear that you enjoyed your stay with us. We are looking forward to welcome you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service
by A verified traveler
Posted 5 Jul 2024
Great service. Liked room service food
Comment from Hotel Management
6 Jul 2024 by AP, Hotel Management
Dear Ms. Pannie,Greetings from Citadines Bay City Manila!Thank you for the rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service
by A verified traveler
Posted 28 Jun 2024
Staff are friendly. Close to all amenities
Comment from Hotel Management
30 Jun 2024 by AP, Hotel Management
Dear Ms. Elsa,Greetings from Citadines Bay City Manila!Thank you for your invaluable feedback. We are thrilled to hear that you found are staff friendly. We hope to welcome you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service
