Ratings based on 127 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
The staff are very helpful.
by A verified traveler
Posted 29 Sep 2024
by A verified traveler from Langford
Posted 15 Sep 2024
Overall, a very good stay and hotel. Convenient when in the Metro Manila area when travelling or visiting the Las Pinas area. We stayed 16 nights at this hotel and were treated very well by the employees. The food was exceptional and quantities huge!
The hotel needs some maintenance to make the customer experience better--specifically the musty smells in some of the hallways. Windows in the rooms need weatherstripping to keep outside noises, outside. Especially true with the daily 6:15AM Zomba class held next door in the community space!!!
The staff were all very friendly and more than helpful! Would stay here again.
by A verified traveler
Posted 7 Sep 2024
by A verified traveler from Yucaipa
Posted 16 Aug 2024
Nice and clean hotel
Comment from Hotel Management
28 Aug 2024 by Abie De los Reyes, Hotel Management
Dear Nancy,Thank you for your kind words! We're so happy to hear that you found our hotel nice and clean.We take pride in maintaining a comfortable and welcoming environment for our guests, and your feedback is truly appreciated.We look forward to welcoming you back again soon!Sincerely,Abie De los ReyesFront Office Department
by A verified traveler
Posted 7 Aug 2024
Feels like home
Comment from Hotel Management
28 Aug 2024 by Abie De los Reyes, Hotel Management
Dear Oliver,Thank you for your wonderful feedback! We're thrilled to hear that you felt at home during your stay.That's exactly the kind of experience we strive to create for all our guests. We're so glad you enjoyed your time with us.We look forward to welcoming you back soon!Sincerely,Abie De los ReyesFront Office Department
by A verified traveler
Posted 30 Jun 2024
This hotel is excellent. The staff are great and very helpful. The food is fantastic! The location us very close to the airport.
Comment from Hotel Management
1 Jul 2024 by Abie De los Reyes, Hotel Management
Dear Francis,Thank you for your wonderful feedback! We are thrilled to hear that you had an excellent experience at our hotel. It is rewarding to know that you found our staff to be great and helpful, enjoyed the fantastic food, and appreciated the convenient location near the airport.Your kind words are truly appreciated, and we hope to have the pleasure of hosting you again soon.Warm regards,Abie De los ReyesFront Office Department
by A verified traveler
Posted 23 Jun 2024
Our room smells moldy and stuffy.
Comment from Hotel Management
27 Jun 2024 by Abie De los Reyes, Hotel Management
Dear Ruby Mae,Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced with the moldy and stuffy smell in your room. Rest assured, we will address this issue immediately to ensure a more pleasant stay for our guests in the future.We appreciate your feedback and hope to have the opportunity to welcome you back for a better experience.Warm regards,Abie De los ReyesFront Office Department
by A verified traveler
Posted 16 May 2024
First of all, the Hotel is very clean especially the lobby and the dining area.
It was difficult to find because the Hotel name is still carrying the previous name of the hotel. Do not search for Brittany Global South but instead look for Mella Hotel. Not a very nice location. On Expedia it says 9.9km away from the Mall of Asia and takes 10 minutes to get there, but in reality it can take up to 45 minutes because of the traffic congestion surrounding this area.
Comment from Hotel Management
17 May 2024 by Abie De los Reyes, Hotel Management
Dear Lynne,Thank you for sharing your feedback with us. We appreciate your kind words about the cleanliness of our hotel, especially the lobby and dining area. We apologize for any confusion caused by the previous name still being used. We will address this issue promptly to avoid any further inconvenience for our guests.Regarding the location, we apologize for any inconvenience you experienced. We understand the discrepancy in the travel time to the Mall of Asia and will work on providing more accurate information to our guests.Your feedback is valuable to us, and we will strive to improve our services based on your comments.Sincerely,Abie De los ReyesFront Office Department
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
27 May 2024 by Abie De los Reyes, Hotel Management
Dear Maritess,Thank you for taking the time to share your feedback with us. We appreciate your valuable comments and suggestions. Your input is crucial in helping us improve our services and ensure a better experience for all our guests.We look forward to welcoming you back in the future and exceeding your expectations.Warm regards,
