Ratings based on 539 Verified Reviews
3.1 Room cleanliness
3.4 Service & staff
3.1 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Sep 2022 on Hotels
by A verified traveler
Posted 30 Aug 2022
I pre-paid for two rooms for two nights. When my wife arrived she was told that BSA Tower does not rent on a short-term basis and that there were NO rooms available. They said that they didn't know that you could still reserve and pay for a room.
She asked about a refund and was told they knew nothing about that.
I have sent a number of emails to the manager and have received no response.
by A verified traveler
Posted 2 Apr 2022
by A verified traveler from New Jersey
Posted 16 Mar 2020
The entrance for the hotel is the back of the building right beside the laundromat, not as appealing as the actual lobby in the pictures. Check in area is in a very small space, can only fit 1 guest in, no area to hang around. My parents found a cockroach on the towels in the bathroom, no soap, shampoo, conditioner. However though staff are very friendly and very helpful. Will not recommend.
Comment from Hotel Management
25 Mar 2020 by Raf, Hotel Management
Dear Guest,
Thank you for your valuable feedback.
We'll be looking into your concerns. As for the soap and shampoo, we have them in big squeeze bottles inside the bathrooms now.
Hopefully you give us another chance on a future reservation.
Stay safe.
by A verified traveler
Posted 6 Mar 2020
Comment from Hotel Management
22 Mar 2020 by Kai, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 1 Mar 2020 on Hotels
Comment from Hotel Management
2 Mar 2020 by Kai, Hotel Management
Thank you Mary Hazel for the high score given. Looking forward to welcome you back.
by A verified traveler
Posted 19 Feb 2020
Very hot Hotel very nice but hot stuff that carry your bag up to your room that's about it
Comment from Hotel Management
1 Mar 2020 by Kai, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 11 Feb 2020 on Hotels
location is good, buy the overall conditions not so satisfied
Comment from Hotel Management
11 Feb 2020 by Kai, Hotel Management
thank you for your feedback Haizhong! we will work to improve our services and product.
by A verified traveler
Posted 9 Feb 2020
BSA is BS!!!! Front door is off limit for guest use. Had to use back alley door. Misleading ad showing beautiful front entrance. Try to use and guards will STOP.you from using it. I want a refund.
Comment from Hotel Management
11 Feb 2020 by Kai, Hotel Management
Hi there! Thank you for letting us know. the restriction to use the entrance facing greenbelt is imposed by the condo administration. Our reception is now at Gallardo Street as advertised by the address on Expedia Group and as updated on Google Maps address. The beautiful entrance you saw must be the facade of the mall along Legazpi Street which we have already labeled as "shopping" or things to do. we have left this photo to show the activities near the property.Thank you for your feedback.
by A verified traveler
Perfect location to stay.
Posted 7 Feb 2020 on HotelsOur stay is just ok overall. I commend the staff for they are extremely polite and helpful. The room is kind of outdated needs some upgrade. Security is great. The location is perfect.
Comment from Hotel Management
8 Feb 2020 by Kai, Hotel Management
Thank you for giving feedback about your stay.
