Ratings based on 243 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2024
Had room service and had food poisoning. Front desk rings our room and when we called back completely ignored our calls. had to go to lobby to ask for assistance.
by A verified traveler
Posted 6 Sep 2024
Staff is very attentive, overall great service!
by A verified traveler
Posted 3 Aug 2024 on Hotels
We stayed in this hotel for almost a week. Vehicle entry to the hotel is up a steep, narrow, and winding alley. The street entry is up a two story staircase without elevator.
The front desk servers and room staff are competent and friendly. The restaurant food we ate was under seasoned and poor quality. The restaurant and cafe staff border on incompetent. In one incidence, they left us unattended for several minutes, later bring one menu for two people. They failed to ask about the food, additional needs, empty plates, and requests for a bill. In one case, we waited more than 15 minutes before getting the bill, change, and a receipt after asking three people. Only the manager of food and beverages resolved the problem. Cafe staff requested payment, and then attended to other guests, phone calls, and waiters while letting you wait for change and a receipt!
Room: the shower stall is mouldy. Next door noise is audible through the wireless router. The window blind is top-down and prevents using natural light if you also want privacy. Room lights are very dim and there is no light near mirrors to enable clearly shaving or placing make-up. Unnecessarily heavy duvets preordain using air conditioning (most Philippine hotels).
Air conditioning in the hotel is excessively cold; thereby increasing the risk of getting sick from outdoor to indoor temperature changes. Excessive electricity use burdens the national system, increases the cost of electricity, pollution, and taxes.
by A verified traveler
Posted 9 Jul 2024
by A verified traveler
Posted 14 May 2024
by A verified traveler
Posted 13 May 2024 on Hotels
by A verified traveler
Posted 10 May 2024 on Hotels
by A verified traveler
Posted 10 May 2024
Stayed for 5 days before my flight to Bali. Loved the ambiance, the masculine aesthetic of the spacious room, the friendly staff, the buffet breakfast (wish more fresh fruits were served though). As it was scorching outside, didn’t really mind staying inside my room most of the time. This property will be my hotel of choice next time I visit!
by A verified traveler
Posted 9 May 2024 on Hotels
Clean & comfortable.
by A verified traveler
Posted 2 May 2024 on Hotels
Comfortable and relaxing
