Ratings based on 767 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Willemstad
Posted 4 Dec 2024
"beautiful hotel in a perfect location"
Comment from Hotel Management
4 Dec 2024 by Management, Hotel Management
Dear Marika, We are so happy you chose Thompson Central Park New York for your recent visit to New York. Reading your comments absolutely made our team's day! Our location is one of our greatest features, so thank you for pointing that out for future travelers. We hope to welcome you back very soon.Best Regards, Munir SalemHotel Manager
by A verified traveler
Posted 2 Dec 2024
Had a great stay at the Thompson over Thanksgiving break with the family (myself, wife and 2 daughters 10&12). Having the breakfast included was amazing. Staff was great, food was great, rooms were clean and modern. Location was really good, walking distance to Central Park, Times Square, Broadway, 5th Ave and so much more!
Comment from Hotel Management
3 Dec 2024 by Justin Gomez - Front Office, Hotel Management
Dear Ellis, we are thrilled to read about your fantastic stay and how much you enjoyed our beautiful property. We work hard to deliver a great experience for all of our guests so we celebrate reviews such as yours. Thank you for the kind review of Thompson Central Park New York. We look forward to welcoming you back on your next visit to the city.
by A verified traveler from Broomfield
Posted 1 Dec 2024
Location is perfect for all things NYC
Comment from Hotel Management
2 Dec 2024 by Justin Gomez - Front Office, Hotel Management
Dear Dia, we appreciate you sharing your thoughtful feedback with other travelers. We couldn't agree with you more; our convenient location is perfect for exploring all that New York has to offer! We are also happy you enjoyed our delicious food. Thank you for choosing Thompson Central Park New York, and we hope to have the pleasure of welcoming you back soon
by A verified traveler
Posted 1 Dec 2024
I returned to the property with high expectations. However, this time around was not as expected. Our room wasn’t ready due to a linens issue. And then, there was an elevator issue causing delays for tons of guests. We were on a high floor making it inconvenient to use the stairs. I would think they’d reprogram the elevators to accommodate the faulty elevator.
Comment from Hotel Management
2 Dec 2024 by Justin Gomez - Front Office, Hotel Management
Dear Lynn, on behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.
by A verified traveler
Posted 1 Dec 2024
We had an excellent experience at the Thompson hotel. We will definitely stay here again when we return to NY.
Comment from Hotel Management
2 Dec 2024 by Management, Hotel Management
Dear Sarah, It was a pleasure having you as our guest at Thompson Central Park New York. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. We look forward to hosting you again soon.Best Regards, Munir SalemHotel Manager
by A verified traveler
Posted 1 Dec 2024
Hotel was nice
Comment from Hotel Management
1 Dec 2024 by Hotel Manager, Hotel Management
Dear Matthew, We are thrilled to read about your fantastic stay and how much you enjoyed our beautiful property. We work hard to deliver a great experience for all of our guests so we celebrate reviews such as yours. Thank you for the kind review of Thompson Central Park New York. We look forward to welcoming you back on your next visit to the city.Best Regards, Munir SalemHotel Manager
by A verified traveler
Posted 25 Nov 2024
Ample room with a nespresso coffee maker and water. The umbrella provided was very convenient. Great location in the heart of the City. Central Park is a couple of blocks away. You can ride a cab or the subway. Great restaurants around.
Comment from Hotel Management
26 Nov 2024 by Hotel Manager, Hotel Management
Dear Antonio, We love knowing how pleased you were with our location and appreciated the easy access to Central Park and a variety of restaurants. We are also glad you liked your spacious room and in-room amenities. Thank you for all of your great feedback. We look forward to your next stay at Thompson Central Park New York.Best Regards, Munir SalemHotel Manager
by A verified traveler
Posted 23 Nov 2024
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Comment from Hotel Management
29 Nov 2024 by Hotel Manager, Hotel Management
Dear Maruchi, We are thrilled you had an excellent stay at Thompson Central Park New York, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best Regards, Munir SalemHotel Manager
by A verified traveler
Posted 23 Nov 2024
Rooms are well appointed and very quiet
Comment from Hotel Management
24 Nov 2024 by Hotel Manager, Hotel Management
Dear Amanda, We are pleased to know how much you liked your guest room. We want your stay with us to feel like home and be as comfortable as possible. Thank you for choosing Thompson Central Park New York, and we hope to welcome you back soon.Best Regards, Munir SalemHotel Manager
by A verified traveler
Posted 23 Nov 2024
Excellent stay! All of our needs were taken care of and staff went above and beyond. Chris at the front desk was a dream! Thank you.
Comment from Hotel Management
24 Nov 2024 by Hotel Manager, Hotel Management
Dear Janaina, We love knowing you had an outstanding stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We will enjoy sharing your kind comments with our team, especially Chris. Thank you for all of your great feedback. We look forward to your next stay at Thompson Central Park New York. Best Regards, Munir SalemHotel Manager
