Ratings based on 2,753 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Location location location. Only hotel with double queens less than $500.
by A verified traveler from Pocatello
Posted 20 Nov 2024
Wonderful experience!
by A verified traveler
Posted 18 Nov 2024
Great location and staff. Good food and bar. The sofa in our room sagged in the middle
And should have been replaced.
Comment from Hotel Management
20 Nov 2024 by Customer Service, Hotel Management
Andrea, thank you for staying with us at The Westin New York Grand Central. It's wonderful to hear you enjoyed the location, our team's service, and the dining options. We appreciate your feedback about the sofa, and we'll certainly consider it. We're looking forward to welcoming you back soon.
by A verified traveler
Posted 18 Nov 2024
Very nice rooms; felt safe; staff friendly
Comment from Hotel Management
20 Nov 2024 by Customer Service, Hotel Management
Debra, we are thrilled you enjoyed your stay at The Westin New York Grand Central. It’s wonderful to hear you felt secure and appreciated the friendly service provided by our team members. We hope to welcome you back soon.
by A verified traveler
Posted 17 Nov 2024
Loved the property and everything about it. Out of its control was someone who started screaming outside at 6:00!a.m.. twelve floors above him, I was rudely awakened.
Comment from Hotel Management
20 Nov 2024 by Customer Service, Hotel Management
Walter, we're delighted you loved your experience at The Westin New York Grand Central. It's unfortunate that you were disturbed by external noise, but we're glad it didn't overshadow your overall enjoyment of the property. We look forward to welcoming you back for an even better stay.John SinclairGeneral Manager
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Customer Service, Hotel Management
Abeer, thank you for choosing to stay with us at The Westin New York Grand Central. We're glad to see your positive rating and hope to welcome you back for an even more enjoyable stay in the future.John SinclairGeneral Manager
by A verified traveler
Posted 16 Nov 2024
Good, quiet location
Comment from Hotel Management
20 Nov 2024 by Customer Service, Hotel Management
Darryl, Thank you for sharing your feedback. We're pleased you appreciated the peaceful location. Your input is valuable, and we hope to have the opportunity to serve you again in the future.John SinclairGeneral Manager
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Customer Service, Hotel Management
Joshua, thank you for staying with us at The Westin New York Grand Central. The team is thrilled by the high rating and looks forward to welcoming you back soon!
by A verified traveler
Posted 12 Nov 2024
Friendly very clean room. Staff was five star
Comment from Hotel Management
13 Nov 2024 by Customer Service, Hotel Management
Phil, we’re delighted you loved your experience at The Westin New York Grand Central. It's fantastic to hear the room's cleanliness and the team's exceptional service made your stay memorable. We hope to welcome you back soon!
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Customer Service, Hotel Management
Hanmu, we are thrilled you enjoyed your stay at The Westin New York Grand Central. We hope to welcome you back soon!
