Ratings based on 965 Verified Reviews
5.0 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jan 2025
Staff, setting and surroundings...topnotch!
Comment from Hotel Management
19 Jan 2025 by Mel, Hotel Management
Thank you so much. we are truly grateful
by A verified traveler
Posted 17 Jan 2025
One of the best places to stay in if you need to be on the Upper side.
Super friendly and attentive staff!
Comment from Hotel Management
19 Jan 2025 by Front Office Manager, Hotel Management
Thank you for a great review
by A verified traveler from Greenlawn
Posted 17 Jan 2025
Excellent and friendly service. Clean, large, modern room
Comment from Hotel Management
19 Jan 2025 by Front Office Manager, Hotel Management
Thank you for a great review
by A verified traveler
Posted 13 Jan 2025
Very clean property, courteous and professional staff, and great jazz lounge
Comment from Hotel Management
14 Jan 2025 by Pia Bolanos, Hotel Management
Dear Dariusz,Thank you for your wonderful feedback! We’re thrilled you enjoyed our clean property, courteous staff, and the jazz lounge. We hope to welcome you back soon for another great stay!
by A verified traveler from Calgary
Posted 11 Jan 2025
Comment from Hotel Management
12 Jan 2025 by Front Office Manager, Hotel Management
Thank you for a wonderful review
by A verified traveler
Posted 11 Jan 2025
Staff were amazing and room was immaculate. Best place I’ve ever stayed in NYC by far
Comment from Hotel Management
12 Jan 2025 by Front Office Manager, Hotel Management
Thank you for a wonderful review
by A verified traveler
Posted 9 Jan 2025
Comment from Hotel Management
9 Jan 2025 by Manager, Hotel Management
Thank you for staying at The Wallace, David! We are happy to see you enjoyed your stay and hope to see you again soon!
by A verified traveler
Posted 5 Jan 2025
Great room, great location
Comment from Hotel Management
5 Jan 2025 by Mel, Hotel Management
Thank you so much for your kindness.Happy new year..
by A verified traveler from Toronto
Posted 2 Jan 2025
Comment from Hotel Management
3 Jan 2025 by Front Office Manager, Hotel Management
Thank you for your review
by A verified traveler
Posted 31 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Manager, Hotel Management
Hi Karen. We are disappointed to see your rating and would invite feedback as to why you would rate us a 1 out of 10. We know that you had 2 separate reservations for 2 separate room types, and we moved our inventory around for you, so that you could stay in the same room throughout your stay. The room you did receive is a highly coveted Deluxe King with a balcony. We hope to hear from you to understand what happened. Thank you and Happy New Year.
