Ratings based on 948 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Dec 2024
Great location
by A verified traveler
Posted 6 Dec 2024
Friendly staff and a good stay. I think the rooms feel slightly cheaper than the price implies but there’s nothing objectively wrong with them.
by A verified traveler
Posted 5 Dec 2024
by A verified traveler
Posted 3 Dec 2024
We had an employee enter our room unannounced at 8 AM. When we brought this up with staff that morning we were informed that "it would be looked into and they would get back to us." No one got back to us. Great location but imagine you can probably find a hotel in NYC where staff doesn't walk into your room unannounced and does not apologize.
by A verified traveler
Posted 30 Nov 2024
by A verified traveler
Posted 30 Nov 2024
We liked that it’s not surrounded by big box stores but when you stay here - support local, experience local. The neighborhood is full of flavor, character, grit, charm and creativity. We’ll be back. The staff was awesome, and the food and drinks were excellent.
by A verified traveler
Posted 28 Nov 2024
by A verified traveler
Posted 27 Nov 2024
by A verified traveler
Posted 25 Nov 2024
One of my favorite hotels ever. The cafe was amazing for food and drinks, best iced espresso lattes. The staff is so attentive. Property is beautiful, amazing location. We had a corner king on the 15th floor and the views were incredible. Just loved everything about it
Comment from Hotel Management
6 Dec 2024 by Khori, Guest Experience Manager , Hotel Management
Kimberly, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us, from the incredible views to the amazing, iced espresso lattes at our café. Our team works hard to provide attentive service, and we're so happy it made an impact on your experience. We're also glad you loved the beautiful property and prime location. We can’t wait to welcome you back for another unforgettable stay!
by A verified traveler
Posted 25 Nov 2024
