Ratings based on 968 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
Wonderful stay at this hotel! Everything was close by! Food market, restaurants and subway were right outside the doors! The staff was wonderful and very helpful.
by A verified traveler
Posted 30 Dec 2024
Perfect stay for a group of 6 females, ages 14 through 70! Knowing it would already be pricey in NYC the week between Christmas & New year, this accommodated all 6 of us in a 1 suite for less than the cost of 2 adjoining rooms. Communications from hotel were EXCELLENT with special kudos to Herman at the front desk. Quiet area but very walkable to subway for more exciting areas. Only down sides…phone not working (useful for front desk contact) and could use more lighting in bedroom. Would DEFINITELY stay there again.
Comment from Hotel Management
2 Jan 2025 by General Manager, Hotel Management
Dear Marian,Thank you for reviewing your stay at The Gardens Sonesta ES Suites New York. We were honored to host your group and are thrilled you were impressed with our communication. Rest assured, your kind words will be shared with Herman. Our team welcomes constructive feedback, and we'll look into your phone concern further. We value you as our guest and are excited to see you again!
by A verified traveler
Posted 28 Dec 2024
Clean, comfortable beds, convenient kitchen, a little too loud on the first floor in the morning, I will consider to coming back again
Comment from Hotel Management
30 Dec 2024 by General Manager, Hotel Management
Dear Tatiana,Thank you for your feedback! We're glad you enjoyed our clean, comfortable beds and convenient amenities. Please know that we apologize for any noise you encountered as providing a peaceful stay is our main property. Your insights are valued as we continually enhance our guest experience, and we hope to welcome you back to The Gardens Sonesta ES Suites New York in the future for an even better time.
by A verified traveler
Posted 27 Dec 2024
Clean but a little dated. Great staff and good location.
Comment from Hotel Management
29 Dec 2024 by General Manager, Hotel Management
Dear Mick,Your positive rating of The Gardens Sonesta ES Suites New York is much appreciated! We're glad you enjoyed our convenient location and great hospitality. Your comments will help us improve, and we hope to see you again.
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
23 Dec 2024 by General Manager, Hotel Management
Dear Ellen,We're glad you enjoyed your stay and appreciate the perfect rating. We look forward to welcoming you back in the near future.
by A verified traveler
Posted 20 Dec 2024
Comment from Hotel Management
21 Dec 2024 by General Manager, Hotel Management
Dear Jeanne,Your high rating is appreciated, and we loved having you as our guest. If your travels bring you back this way, we hope we'll be your first stop!
by A verified traveler from Boston
Posted 16 Dec 2024
We had a wonderful spacious room overlooking a garden. It had a couch and chairs. The kitchenette was very efficient and made it easy to heat up breakfast.
Comment from Hotel Management
18 Dec 2024 by Guest Relations, Hotel Management
Dear William,Thank you for visiting The Gardens Sonesta ES Suites New York. It is great to hear you enjoyed our spacious, well-appointed accommodations and the beautiful garden views. It was a pleasure welcoming you, and we hope to see you again soon.
by A verified traveler
Posted 15 Dec 2024
Good service
Comment from Hotel Management
16 Dec 2024 by General Manager, Hotel Management
Dear Paul,Thank you for choosing The Gardens Sonesta ES Suites New York! We’re glad you enjoyed our service and look forward to welcoming you back for another great experience.
by A verified traveler
Posted 15 Dec 2024
It was great!
Comment from Hotel Management
16 Dec 2024 by General Manager, Hotel Management
Dear Melanie,Thank you for your perfect rating! We're so happy to hear that you enjoyed your stay at The Gardens Sonesta ES Suites New York. We hope to welcome you back in the future.
by A verified traveler
Posted 14 Dec 2024
Great stay. Great location and very clean.
Comment from Hotel Management
16 Dec 2024 by General Manager, Hotel Management
Dear Maria,Thank you for your review. We're delighted you enjoyed the convenience of our location and appreciated the cleanliness of our accommodations at The Gardens Sonesta ES Suites New York. We love hearing that your stay was a positive one, and we look forward to welcoming you again for many more in the future!
