Ratings based on 979 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
The ventilation system contributes to other room/ hotel guest bathroom smells wafting into your bathroom and there was an unfortunate smell of stale cigarette smoke in the room, which is supposed to be a non-smoking facility near multiple hospitals where patients and their families try to find respite. Front desk didn’t call back to help with the cigarette smells.
by A verified traveler from Miami
Posted 18 Nov 2024
This property didn’t disappoint.
Comment from Hotel Management
19 Nov 2024 by Guest Relations, Hotel Management
Dear Remy,Thank you for your kind words about The Gardens Sonesta ES Suites New York. It’s wonderful to hear you thoroughly enjoyed your stay. We hope to welcome you back soon for another seamless visit!
by A verified traveler
Posted 16 Nov 2024
Quite
Comment from Hotel Management
18 Nov 2024 by Guest Relations, Hotel Management
Dear Emad,Thank you for your feedback! We're glad you enjoyed a quiet and peaceful stay. We hope to welcome you back to The Gardens Sonesta ES Suites New York again soon.
by A verified traveler from Shorewood
Posted 16 Nov 2024
Comment from Hotel Management
16 Nov 2024 by General Manager, Hotel Management
Dear Bradly,Thank you for being a great guest and giving us a perfect rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.
by A verified traveler
Posted 10 Nov 2024
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Comment from Hotel Management
12 Nov 2024 by General Manager, Hotel Management
Dear Deborah,We appreciate you taking a moment to share this perfect rating. Thank you and come back soon!
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
5 Nov 2024 by General Manager, Hotel Management
Dear Alexander,We appreciate the perfect rating! Thank you for being our valued guest. Please don't hesitate to count on us again for another comfortable stay the next time you're in the city!
by A verified traveler
Posted 4 Nov 2024
Large rooms - very clean and comfortable
Comment from Hotel Management
6 Nov 2024 by General Manager, Hotel Management
Dear Ethan,It brings great satisfaction to our team at The Gardens Sonesta ES Suites New York to know you enjoyed your recent stay with us. It is wonderful that you found your room to be clean, comfortable, and spacious, and we hope you experienced excellent hospitality from our staff. Please come back to stay with us again when you next visit New York!
by A verified traveler
Posted 3 Nov 2024
Nice hotel with good family suite.
Comment from Hotel Management
4 Nov 2024 by Guest Relations, Hotel Management
Dear Theresa,Thank you for your review. It's great to hear that you enjoyed your stay, especially the suite, and we hope to welcome you back soon.
by A verified traveler
Posted 2 Nov 2024
Property was well maintained. Clean rooms and friendly staff.
Comment from Hotel Management
3 Nov 2024 by General Manager, Hotel Management
Dear Janice,Thank you for your recent stay with us at The Gardens Sonesta ES Suites New York. We are delighted to know our dedication to cleanliness, friendly staff, and well maintained property were highlights of your stay with us. We would be very grateful for another opportunity to serve you and hope to see you back soon.
by A verified traveler
Posted 30 Oct 2024
Friendly staff and very accommodating! Will def stay again when I visit.
Comment from Hotel Management
31 Oct 2024 by General Manager , Hotel Management
Dear Randall,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their efforts. The next time you're in town, please come see us again at The Gardens Sonesta ES Suites New York.
