Ratings based on 1,273 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Guest Service Team, Hotel Management
Dear Alba, Thank you for the great rating! We are glad you enjoyed your time here at SpringHill Suites New York Manhattan/Times Square South. We look forward to making many more great memories with you anytime your travels bring you to New York.You may receive a survey from Marriott, and we hope you rate your stay a 10 and that you intend to recommend us to your friends and family. Best regards,Guest Service Team
by A verified traveler
Posted 8 Dec 2024
Nice hotel that is walking distance to Times Square, Empire State Building, Broadway and surrounding area’s!
Comment from Hotel Management
9 Dec 2024 by Guest Service Team, Hotel Management
Dear Nancy, Thank you for the wonderful review. We are so glad our location worked well for you and that you appreciated being so close to various city attractions in NYC. Thank you for being our guest. We look forward to your next visit to SpringHill Suites New York Manhattan/Times Square South.You may receive a survey from Marriott, and we hope you rate your stay a 10 and that you intend to recommend us to your friends and family. Best regards,Guest Service Team
by A verified traveler
Posted 7 Dec 2024
Location is great
Comment from Hotel Management
8 Dec 2024 by Guest Service Team, Hotel Management
Dear Jessica, Thank you for your wonderful review of SpringHill Suites New York Manhattan/Times Square South! We are delighted our hotel was ideally located for everything you wanted to experience on this visit. We appreciate your business and hope to see you again whenever your travels bring you to the city.Best regards,Guest Service Team
by A verified traveler
Posted 6 Dec 2024
Check in took forever, keep saying it was going to be ready but never was. Had to check in after the show at 11:00
Comment from Hotel Management
7 Dec 2024 by Guest Service Team, Hotel Management
Dear Raymond, We're grateful for your feedback following your stay. Our team is genuinely sorry for the extended wait you experienced during check-in and the delay in getting your accommodations ready for your arrival. We understand the importance of a smooth arrival process and are committed to making enhancements. We will review this instance with our staff to better manage high-demand periods and minimize wait times. Your insights are invaluable as we strive to enhance our service. We hope to welcome you back for a more enjoyable stay.Best regards,Guest Service Team
by A verified traveler
Posted 5 Dec 2024
Overpriced room was the size of a shoe box bums coming in and out horrible experience will not return or recommend
Comment from Hotel Management
6 Dec 2024 by Guest Service Team, Hotel Management
Dear Alexander, Thank you for your candid review. We want every guest who stays with us to have a comfortable visit and to depart with a lasting favorable impression; therefore, we are disappointed if we did not make that happen for you. Please accept our apologies for any inconvenience you experienced, particularly regarding the room size and the pricing; we appreciate your patience. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Best regards,Guest Service Team
by A verified traveler
Posted 2 Dec 2024
The staff ar this property were super nice! They had a free happy hour night and hot chocolate during the day which were not expected.
Comment from Hotel Management
3 Dec 2024 by Guest Service Team, Hotel Management
Dear Ed, Thank you for the great review. We are glad you appreciated our dedicated staff and enjoyed the complimentary amenities that we provide. We love offering something for every traveler with our exceptional service and amenities; therefore, it is always gratifying to receive praise for exceeding expectations. All of us at SpringHill Suites New York Manhattan/Times Square South look forward to having you stay with us again. You may receive a survey from Marriott, and we hope you rate your stay a 10 and that you intend to recommend us to your friends and family. Best regards,Guest Service Team
by A verified traveler
Posted 2 Dec 2024
Perfect
Comment from Hotel Management
3 Dec 2024 by Guest Service Team, Hotel Management
Dear Mark, Thank you for staying at SpringHill Suites New York Manhattan/Times Square South and for your excellent review. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit.You may receive a survey from Marriott, and we hope you rate your stay a 10 and that you intend to recommend us to your friends and family. Best regards,Guest Service Team
by A verified traveler from Vienna
Posted 1 Dec 2024
The hotel was nice but the room was very small, the elevators were very slow and breakfast selections were not great.
Comment from Hotel Management
2 Dec 2024 by Guest Service Team, Hotel Management
Dear David, Thank you for taking the time to leave your feedback. It is great to know how much you appreciated our hotel. However, we hope you will accept our apologies regarding wait times at the elevator and breakfast not meeting your expectations. Your comments are important to us and will be shared with our team appropriately, as we are always striving to enhance our guest experience. We appreciate your business and hope to accommodate you again.Best regards,Guest Service Team
by A verified traveler
Posted 1 Dec 2024
Great access to trains and subway. Area has plenty of dining options.
Hotel offers free breakfast which is nice
Comment from Hotel Management
2 Dec 2024 by Guest Service Team, Hotel Management
Dear Kelly, Thank you for choosing SpringHill Suites New York Manhattan/Times Square South. We are glad our location was convenient for your plans in the city. Being so close to various restaurants and public transportation is one of the many benefits of staying with us. We hope you enjoyed touring our exciting city. We are also delighted to know you liked our complimentary breakfast. It was a true pleasure to have you as our guest, and we hope to see you again soon!You may receive a survey from Marriott, and we hope you rate your stay a 10 and that you intend to recommend us to your friends and family. Best regards,Guest Service Team
by A verified traveler
Posted 1 Dec 2024
Excellent location and super friendly staff!
Comment from Hotel Management
2 Dec 2024 by Guest Service Team, Hotel Management
Dear Judy, It was a pleasure hosting your recent stay at SpringHill Suites New York Manhattan/Times Square South! Thank you for your generous comments for our friendly team and for highlighting our convenient location. We are glad to know these aspects helped make your stay more enjoyable. We hope you choose us again the next time your travels bring you to NYC.You may receive a survey from Marriott, and we hope you rate your stay a 10 and that you intend to recommend us to your friends and family. Best regards,Guest Service Team
