Ratings based on 994 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jan 2025
Parking problems
Comment from Hotel Management
15 Jan 2025 by Front Office Manager, Hotel Management
Dear Marco, Thank you for choosing to stay with us and for taking the time to share your review. We are pleased that, with the exception of a few issues, including the parking, you had a pleasant stay overall. Our team always appreciates knowing where we can redirect our focus in order to deliver a wholesome experience to all guests staying with us, so we are grateful for each of your comments. We enjoyed having you as our guest and hope for the opportunity to host your future NYC visits.Best Regards,Melvin DoreFront Office Manager
by A verified traveler
Posted 22 Dec 2024
by A verified traveler
Posted 21 Dec 2024
Poor communication , rude check in and no explanation of resort fee. We were not aware about the breakfast cards that we prepaid for. What a scam
Comment from Hotel Management
23 Dec 2024 by Front Office Manager, Hotel Management
Dear John, Thank you for sharing about your experience at our hotel. We apologize for the lack of communication and any discomfort you experienced during check-in. We understand how important it is to be fully informed about all fees, and we regret that the details regarding your prepaid breakfast cards were not adequately explained. Your concerns are important to us, and we will work to improve our communication and ensure a more seamless experience for future guests. We appreciate your insights and hope for the opportunity to provide a better stay in the future.Best Regards,Melvin DoreFront Office Manager
by A verified traveler from Costa Mesa
Posted 18 Dec 2024
Comment from Hotel Management
19 Dec 2024 by Front Office Manager, Hotel Management
Dear Andy, Thank you for choosing New York Marriott Downtown. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,Melvin DoreFront Office Manager
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
8 Dec 2024 by Front Office Manager, Hotel Management
Dear Elizabeth, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to New York Marriott Downtown.Best Regards,Melvin DoreFront Office Manager
by A verified traveler
Posted 4 Dec 2024
It’s in a perfect location.
Comment from Hotel Management
4 Dec 2024 by Front Office Manager, Hotel Management
Dear Elojio, Thank you for your wonderful review of New York Marriott Downtown! We are delighted our hotel was ideally located for everything you wanted to experience on this visit. We appreciate your business and hope to see you again whenever your travels bring you to the city.Best Regards,Melvin DoreFront Office Manager
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
1 Dec 2024 by Front Office Manager, Hotel Management
Dear Aitziber, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Best Regards,Melvin DoreFront Office Manager
by A verified traveler
Posted 30 Nov 2024
Very clean and friendly
by A verified traveler from Daly City
Posted 30 Nov 2024
exelent location safe and conveniete
Comment from Hotel Management
30 Nov 2024 by Front Office Manager, Hotel Management
Dear Lorena, Thank you for your excellent review of New York Marriott Downtown and for pointing out our convenient and safe location. There is so much to see and do in New York, and our guests love being central to everything! We are delighted you enjoyed your time with us and look forward to welcoming you back for another stay.Best Regards,Melvin DoreFront Office Manager
by A verified traveler
Posted 30 Nov 2024
Very close to landmarks and within walking distance to eating and shopping.
