Ratings based on 2,367 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Great Hotel
Comment from Hotel Management
26 Nov 2024 by General Manager, Hotel Management
Dear Tracy,We are so happy to know that you had a great time with us overall and we trust that everything was in order for your stay! Thank you so much for the perfect rating and we hope to see you again soon. Sincerely,New York Hilton Midtown Team
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Vicky, Hotel Management
Dear Belmar,We sincerely apologize for any inconveniences you experienced during your stay with us and are saddened that we did not meet your expectations. We will certainly share your feedback with our teams as we work hard to better serve our guests. We hope during your stay we were given the opportunity to make it right. Thank you for choosing the New York Hilton Midtown.
by A verified traveler from North Royalton
Posted 21 Nov 2024
Nothing we got kicked out because we booked thru a third party vendor aka Expedia. So we were sent a mile away and totally inconvenienced as they overbooked at that location.
Comment from Hotel Management
22 Nov 2024 by General Manager, Hotel Management
Dear April,Thank you for your feedback. We're sorry to hear about the inconvenience. We would recommend reaching out to the booking site directly so they can offer you a solution. We hope to welcome you back for a better experience. Sincerely,New York Hilton Midtown Team
by A verified traveler
Posted 19 Nov 2024
Around a lot of activities
Comment from Hotel Management
20 Nov 2024 by General Manager, Hotel Management
Dear Joanna,Thank you for your feedback. We're sorry to hear that your stay with us did not meet your expectations. Please feel free to contact us offline so that we can further discuss your stay. We appreciate you taking the time to leave your feedback and we hope to welcome you back for a better stay.Sincerely,New York Hilton Midtown Team
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Vicky, Hotel Management
Dear Jamie,We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Vicky, Hotel Management
Dear Kimberley,We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!
by A verified traveler
Posted 18 Nov 2024
Excellent customer service.
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Dear Joseph,Thank you for taking a moment to share your wonderful review. We know the staff at New York Hilton Midtown makes all the difference, and we truly appreciate you highlighting the commitment of our wonderful team. They will be delighted to know you were impressed with their service, and we look forward to welcoming you back for another memorable stay.Sincerely,New York Hilton Midtown Team
by A verified traveler from Winter Garden
Posted 18 Nov 2024
The place is perfect, but I tried a late check out. The hotel didn´t give.
Comment from Hotel Management
18 Nov 2024 by General Manager, Hotel Management
Dear Diogenes,Thank you for your review. We're happy to hear that you enjoyed your stay with us, but we regret to hear your concerns about late checkout. While we try to accommodate guest requests as much as possible, late checkout may often be unavailable due to the influx of guests. We appreciate your patience as we continue to enhance our guest experiences. It was a pleasure having you, and we hope to welcome you back soon.Sincerely,New York Hilton Midtown Team
by A verified traveler
Posted 18 Nov 2024
Great Hotel, very clean room, friendly people
Comment from Hotel Management
18 Nov 2024 by General Manager, Hotel Management
Dear Elena, Thank you for your feedback! We’re thrilled to hear you enjoyed your stay and appreciated the cleanliness and friendly service. We look forward to welcoming you back soon!Sincerely,New York Hilton Midtown Team
by A verified traveler
Posted 17 Nov 2024
Excelente
Comment from Hotel Management
18 Nov 2024 by General Manager, Hotel Management
Dear Sandra, Thank you for your feedback! We’re so glad you had an excellent stay and look forward to welcoming you back soon at New York Hilton Midtown!Sincerely,New York Hilton Midtown Team
