Ratings based on 1,006 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
I paid for the breakfast. Breakfast buffet was very good. Hotel is very well maintained. I had an issue with the heater in my room. It was fixed promptly.
One small issue was that the room service never refilled the body lotion in the bathroom… they replaced the old towels and bedsheet and cleaned the room everyday (I stayed for 3 days).
Comment from Hotel Management
23 Nov 2024 by Customer Service, Hotel Management
Madhura, we’re delighted you loved your experience at InterContinental New York Times Square. It’s fantastic to hear you enjoyed the breakfast buffet and appreciated the well-maintained surroundings. Meanwhile, our team is glad to have swiftly addressed the heater concern and we'll certainly take note of your feedback about the body lotion for ongoing improvement. We look forward to welcoming you back soon.Alex KSocial Media Manager
by A verified traveler
Posted 20 Nov 2024
Great location
Comment from Hotel Management
21 Nov 2024 by Customer Service, Hotel Management
Willow, it's wonderful to hear you enjoyed the fantastic location of the InterContinental New York Times Square. We hope to welcome you back again soon!Alex KSocial Media Manager
by A verified traveler
Posted 20 Nov 2024
Only Mirror is in the bathroom.
Comment from Hotel Management
21 Nov 2024 by Customer Service, Hotel Management
Clifford, thank you for your feedback. We're pleased to know you enjoyed your stay with us at InterContinental New York Times Square. Your observations about the mirror have been noted. We hope to welcome you back again soon.Alex KSocial Media Manager
by A verified traveler
Posted 19 Nov 2024
Best location in NYC, and more important helpful personnel, and quiet environment.
Comment from Hotel Management
20 Nov 2024 by Customer Service, Hotel Management
Georges, we are thrilled you enjoyed your stay at InterContinental New York Times Square. It's fantastic that you appreciated the prime location, the assistance from our team members, and the peaceful atmosphere. We hope to welcome you back soon!Alex KSocial Media Manager
by A verified traveler from shreveport
Posted 14 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Customer Service, Hotel Management
Antoinette, thank you for staying with us at InterContinental New York Times Square. We look forward to welcoming you back on your next visit!Alex KSocial Media Manager
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Customer Service, Hotel Management
Kim, thank you for sharing your feedback. We hope your experience was satisfactory and we would love the opportunity to improve your next visit. Should you have any specific concerns or suggestions, please feel free to reach out. We look forward to the possibility of serving you again.Alex KSocial Media Manager
by A verified traveler
Posted 9 Nov 2024
Great property and staff only complaint was the chairs in the restaurant need replaced
Comment from Hotel Management
11 Nov 2024 by Customer Service, Hotel Management
John, thank you for staying with us at InterContinental New York Times Square. We're delighted you had such a positive experience and appreciated our team. Your feedback regarding the restaurant seating has been noted. We look forward to welcoming you back soon.Alex KSocial Media Manager
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Customer Service, Hotel Management
Joseph, thank you for choosing to stay with us at InterContinental New York Times Square. We are thrilled that you had a positive experience. We hope to see you again soon!Alex KSocial Media Manager
by A verified traveler
Posted 3 Nov 2024
Enjoyed my stay
Comment from Hotel Management
5 Nov 2024 by Customer Service, Hotel Management
Idan, thank you for staying with us at InterContinental New York Times Square. We’re thrilled you enjoyed your stay and look forward to welcoming you back soon!Alex KSocial Media Manager
by A verified traveler from HORNCHURCH
Posted 27 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Customer Service, Hotel Management
Stephen, thank you for choosing InterContinental New York Times Square. We hope you had a pleasant experience, and we look forward to welcoming you back in the future.Alex KSocial Media Manager
