Ratings based on 1,004 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Nov 2024
Comment from Hotel Management
29 Nov 2024 by Charlie Kim , Hotel Management
Thank you so much for staying with us. We look forward to seeing you again soon!
by A verified traveler
Posted 28 Nov 2024
Comment from Hotel Management
29 Nov 2024 by Charlie Kim , Hotel Management
Thank you so much for staying with us. We look forward to seeing you again soon!
by A verified traveler
Posted 28 Nov 2024
I had a very unpleasant stay. The housekeeping was subpar—dust and hairs were left on the floor, a towel had an old blood stain, and a personal item went missing. The room had no soundproofing, making it difficult to rest and feel secure due to constant noise from the elevator, corridor, and neighboring rooms, as well as a housekeeping staff member talking loudly on the phone in the hallway. When I raised these concerns at checkout, the reception staff was rude, and showed no concern. I do not recommend this hotel and will not be returning.
Comment from Hotel Management
29 Nov 2024 by Charlie Kim , Hotel Management
Thank you so much for taking the time to share your experience. I'm so sorry to hear about your stay. I have noted your complaints and will look into these matters. I hope you can give us a chance in the future.
by A verified traveler from fort lauderdale
Posted 27 Nov 2024
Rooftop bar
Comment from Hotel Management
29 Nov 2024 by Charlie Kim , Hotel Management
Thank you so much for staying with us. We look forward to seeing you again soon!
by A verified traveler
Posted 26 Nov 2024
Wasn’t so clean
Comment from Hotel Management
29 Nov 2024 by Charlie Kim , Hotel Management
Thank you so much for staying with us. I'm so sorry about this. I have noted your complaint and work in this issue.
by A verified traveler
Posted 25 Nov 2024
Good place to stay. Clean and well organized.
Comment from Hotel Management
25 Nov 2024 by Marissa P , Hotel Management
Thank you for your feedback! We hope to host you again.
by A verified traveler
Posted 22 Nov 2024
It is convenient for being downtown. Check in was easy. Room kind of small but okay. Bathroom needs better vanity. Regular rooms should include handheld shower option not just accessible rooms.
Comment from Hotel Management
25 Nov 2024 by Marissa P , Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 19 Nov 2024
Perfect
Comment from Hotel Management
21 Nov 2024 by David Finch - General Manager, Hotel Management
Thank you - perfect is what we're aiming for!
by A verified traveler
Posted 18 Nov 2024
The room was clean and well equipped with very comfortable beds and a bolster that was great for stretching that read: money never sleeps. 🥰 It was modern and cool with a Wallstreet Game vibe. I especially appreciated the welcoming “Ralph” who made my visit extra special. He spoke to me in French, stapled my pant hems, was non judgemental and went out of his way to be accommodating. People like Ralph are exactly who you should have as the face and management for the culture of your hotel. I believe he should be promoted as soon as possible. Also, upstairs in your cocktail lounge, the bar servers (2 women and a guy) had such a great energy with a Latin EDM flare and played the most amazing music. The espresso martinis were equally fabulous. This was my best stay by far in New York and I will be back. Thank you for the beautiful and enriching experience!
5⭐️ impression
Jen
Comment from Hotel Management
21 Nov 2024 by David Finch - General Manager, Hotel Management
Thank you for your wonderful review! Ralph was so happy to read your kind words of recognition. We look forward to welcoming you back any time.
by A verified traveler
Posted 13 Nov 2024
Very good
Comment from Hotel Management
13 Nov 2024 by Charlie Kim , Hotel Management
Thank you so much for staying with us!We look forward to your next visit!
