Ratings based on 1,125 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
1 Dec 2024 by Jose Ramirez, Hotel Management
Jared,Thank you. Yours sincerely,Jose RamirezManager on Duty
by A verified traveler
Posted 30 Nov 2024
Hotel Indigo offers a wonderful stay with its immaculate cleanliness and cozy atmosphere. The location is a major plus, surrounded by numerous stores and restaurants, making it easy to explore the area. Overall, I absolutely love it!
Comment from Hotel Management
1 Dec 2024 by Jose Ramirez, Hotel Management
Vanessa,Thank you,Yours sincerely,Jose RamirezManager on Duty
by A verified traveler from Parker
Posted 30 Nov 2024
We loved our stay here. Very NY, but without the attitude.
Comment from Hotel Management
1 Dec 2024 by Jose Ramirez, Hotel Management
Erich,Thank you,Yours sincerely,Jose RamirezManager on Duty
by A verified traveler
Posted 29 Nov 2024
The stay was just ok
Comment from Hotel Management
30 Nov 2024 by MP, Hotel Management
Dear Adria,Thank you for sharing your experience with us!We are truly disappointed that we did not meet your expectations during your stay.Rest assured , we will share your feedback with the team to help us improve.We hope you will consider giving us a second chance to welcome you back and demonstrate that your unsatisfactory experience was an exception.Regards,FOM
by A verified traveler
Posted 28 Nov 2024
I enjoyed having my birthday here. It was extremely relaxing and I loved my stay. I will stay here again.
Comment from Hotel Management
29 Nov 2024 by MP, Hotel Management
Dear Jenise,Thank you for sharing your experience with us! We are so happy to hear that you enjoyed your stay and had a great time celebrating your birthday. We would love to welcome you back for another wonderful stay!Regards,FOM
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
26 Nov 2024 by MP, Hotel Management
Dear Angel,Thank you so much for sharing your experience with us!We sincerely apologize for any inconvenience you may have encountered . Please don't hesitate to contact us directly if you would like to provide more details regarding your stay.Regards,FOM
by A verified traveler
Posted 25 Nov 2024
Great location.
Comment from Hotel Management
25 Nov 2024 by Gelo, Hotel Management
Hi Ben,Thank you for your positive feedback! We're delighted to know you enjoyed our location. If there's anything we can do to make your future stays even better, feel free to reach out. Looking forward to welcoming you back!- The Staff at Hotel Indigo Lower East Side New York
by A verified traveler
Posted 25 Nov 2024
Very nice, clean and I would stay here again!
Comment from Hotel Management
25 Nov 2024 by Jose Ramirez, Hotel Management
Rita,Thank you,Yours sincerely,Jose RamirezManager on Duty
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Jose Ramirez, Hotel Management
Michelle,Thank you,Yours.Jose RamirezManager on Duty
by A verified traveler
Posted 24 Nov 2024
After walking 15 min in the rain we arrived to check in. First impressions were that the hotel was clean and impressive! That was quickly met with a staff person who was rude and unfriendly, at one point telling my daughter to remove our umbrella from the counter. We were then advised of the extra $37 per day amenity fee! This was unexpected as this has happened to us before when booking with Expedia, so I am usually extra careful to check that there is no hidden costs when booking. Thus the overall checkin experience was not good!
Comment from Hotel Management
25 Nov 2024 by Gelo, Hotel Management
Hi Brian,Thank you for sharing your experience with us. We're glad to hear you found the hotel clean and impressive upon arrival, though we sincerely apologize for the challenges you faced during check-in. Your interaction with our team should have been warm and accommodating, and we're sorry if that was not the case. Additionally, we understand how unexpected fees can be frustrating; we’ll review how this information is communicated to ensure transparency. If there’s anything else we can assist you with, please let us know.- The Staff at Hotel Indigo Lower East Side New York
