Ratings based on 1,114 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
26 Nov 2024 by MP, Hotel Management
Dear Angel,Thank you so much for sharing your experience with us!We sincerely apologize for any inconvenience you may have encountered . Please don't hesitate to contact us directly if you would like to provide more details regarding your stay.Regards,FOM
by A verified traveler
Posted 25 Nov 2024
Great location.
Comment from Hotel Management
25 Nov 2024 by Gelo, Hotel Management
Hi Ben,Thank you for your positive feedback! We're delighted to know you enjoyed our location. If there's anything we can do to make your future stays even better, feel free to reach out. Looking forward to welcoming you back!- The Staff at Hotel Indigo Lower East Side New York
by A verified traveler
Posted 25 Nov 2024
Very nice, clean and I would stay here again!
Comment from Hotel Management
25 Nov 2024 by Jose Ramirez, Hotel Management
Rita,Thank you,Yours sincerely,Jose RamirezManager on Duty
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Jose Ramirez, Hotel Management
Michelle,Thank you,Yours.Jose RamirezManager on Duty
by A verified traveler
Posted 24 Nov 2024
After walking 15 min in the rain we arrived to check in. First impressions were that the hotel was clean and impressive! That was quickly met with a staff person who was rude and unfriendly, at one point telling my daughter to remove our umbrella from the counter. We were then advised of the extra $37 per day amenity fee! This was unexpected as this has happened to us before when booking with Expedia, so I am usually extra careful to check that there is no hidden costs when booking. Thus the overall checkin experience was not good!
Comment from Hotel Management
25 Nov 2024 by Gelo, Hotel Management
Hi Brian,Thank you for sharing your experience with us. We're glad to hear you found the hotel clean and impressive upon arrival, though we sincerely apologize for the challenges you faced during check-in. Your interaction with our team should have been warm and accommodating, and we're sorry if that was not the case. Additionally, we understand how unexpected fees can be frustrating; we’ll review how this information is communicated to ensure transparency. If there’s anything else we can assist you with, please let us know.- The Staff at Hotel Indigo Lower East Side New York
by A verified traveler
Posted 24 Nov 2024
Would definitely stay here again!
Comment from Hotel Management
24 Nov 2024 by MP, Hotel Management
Dear Richard,Thank you so much for sharing your experience with us!We are thrilled to hear that you had a wonderful time. We look forward to welcoming you back for another enjoyable stay!Regards,FOM
by A verified traveler
Posted 23 Nov 2024
nice place. Good price
Comment from Hotel Management
24 Nov 2024 by MP, Hotel Management
Dear Justin,Thank you for taking the time to share your experience with us!We're thrilled to hear you enjoyed it and we look forward to welcoming you back soon.Regards,FOM
by A verified traveler
Posted 23 Nov 2024
Great spot down in the LES. Awesome views from the upper floor or restaurant. Staff are super friendly and it's perfectly located to LES, Soho and the metro. The only thing is that it is super loud on the weekends with the club.
Comment from Hotel Management
24 Nov 2024 by MP, Hotel Management
Dear Erika,We are thrilled to hear that you enjoyed your stay and that our staff made a positive impact. We sincerely apologize for the noise issues you encountered during your time with us.We look forward to welcoming you back in the near future.Regards,FOM
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
24 Nov 2024 by MP, Hotel Management
Dear Lori,Thank you for sharing your experience with us!We are happy to hear that you enjoyed it.We look forward to welcoming you back!Regards,FOM
by A verified traveler from Mont Tremblant
Posted 22 Nov 2024
IHG attempting to be hip. But they are a chain and the vibe doesn't translate through corporate channels unfortunately. Purple - the night club/day resto ROCKS at nite and is a good space during the day (great views so-so food service), but the overall attempt by the property to be Lower East Side 'hio' is too contrived. I would stay there again - nothing bad to say, just 'average' for the price.
Comment from Hotel Management
22 Nov 2024 by MP, Hotel Management
Dear George,Thank you for taking the time to share your experience with us!We sincerely apologize for the issues you encountered during your stay.We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Regards,FOM
