Ratings based on 1,720 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
by A verified traveler
Posted 26 Nov 2024
by A verified traveler
Posted 26 Nov 2024
The staff was helpful and welcoming, I decided to stay and extra night and they made it very quick and convenient to book the extra night and stay in the same room. Location is near transportation, restaurants and stores, will definitely recommend.
by A verified traveler
Posted 26 Nov 2024
We booked three nights at this hotel. The first night was fine. On the second morning, there was no hot water in the room. We were informed that they were having boiler problems and we would have to take a cold shower. On the third morning there was NO water in the room. Again, we were informed that they had to turn the water off so they could work on the boiler. Fortunately, we had a bottle of water so we could brush our teeth and put contact lenses in. We were told that the last night would be refunded but are still waiting for the refund. DO NOT STAY AT THIS HOTEL.
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Customer Service, Hotel Management
Nandhini, thank you for choosing to stay with us at Holiday Inn New York City - Times Square. We hope to welcome you back for another great visit soon.
by A verified traveler
Posted 25 Nov 2024
We didn’t have any hot water for two days. Yet the price of the room was not modified. The staff during the day at the front desk was extremely rude and not accommodating. The gentleman at night was a doll but there wasn’t much he could do. It was a horrible experience to be in town for two days and unable to bathe!
Comment from Hotel Management
26 Nov 2024 by Customer Service, Hotel Management
Cara, the team wishes to convey apologies for the issue you encountered with the water temperature during your stay. It’s unfortunate the situation impacted your trip, and the intention is to provide a better experience. Your feedback is valued and will ensure steps are taken to improve service. Gratitude is extended for highlighting the assistance provided by the night colleague.
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Customer Service, Hotel Management
Thank you for sharing, Renji.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.
by A verified traveler
Posted 24 Nov 2024
2 elevators for the entire hotel, 10 minute average wait to go up or down
Comment from Hotel Management
26 Nov 2024 by Customer Service, Hotel Management
JOSEPH, thank you for sharing your thoughts. The feedback about the elevator experience is noted. The team is committed to enhancing the guest experience and will consider your insights for improvements. Your visit is appreciated, and they hope to have another opportunity to host you.
by A verified traveler
Posted 24 Nov 2024
I liked the clean rooms and polite staff
Comment from Hotel Management
25 Nov 2024 by Customer Service, Hotel Management
Ashley, we're delighted you loved your experience at Holiday Inn New York City - Times Square. It's fantastic to hear you appreciated our clean accommodations and courteous team members. We look forward to your next visit!
by A verified traveler from tampa
Posted 23 Nov 2024
I didn't like the fact that you needed the card to turn the lights on the bathroom
Comment from Hotel Management
25 Nov 2024 by Customer Service, Hotel Management
Jennifer, thank you for your feedback. The card system is in place for energy efficiency purposes. We appreciate your understanding and hope your overall stay was comfortable.
