Ratings based on 1,711 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
I liked the clean rooms and polite staff
by A verified traveler from tampa
Posted 23 Nov 2024
I didn't like the fact that you needed the card to turn the lights on the bathroom
by A verified traveler
Posted 23 Nov 2024
Yes
by A verified traveler
Posted 23 Nov 2024
Overall the hotel is average.
by A verified traveler
Posted 23 Nov 2024
They were very helpful at the front desk. Accommodating!
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 22 Nov 2024
It’s close to everything. The restaurant is a gem. Beautiful restaurant should replaced the lobby.
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 22 Nov 2024
We needed to ask for towels and washcloths daily, they all weren’t automatically replenished
Comment from Hotel Management
22 Nov 2024 by Customer Service, Hotel Management
Jen, thank you for providing your feedback. The team values your comments and works to ensure that each guest has what they need during their stay. Your observations are important and help improve guest experiences. Thank you for staying with us. We look forward to having another chance to offer you a better experience next time.
by A verified traveler
Posted 20 Nov 2024
Right next to time square & all transit access point
Comment from Hotel Management
21 Nov 2024 by Customer Service, Hotel Management
Thank you for leaving us this wonderful review, Viral!We're thrilled your time at Holiday Inn New York City - Times Square was so enjoyable! It's also great to hear you took advantage of our convenient location in the heart of the city. We endeavor to offer our guests only the most memorable of experiences and your praise lets us know we're succeeding. We look forward to hosting you again soon for another fabulous experience!
