Ratings based on 1,235 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Pembroke
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Dear Sabrina,Thank you for choosing to stay with us and for leaving your rating. We're delighted you had a great experience at the Hilton Garden Inn New York/Manhattan-Midtown East. We look forward to welcoming you back on your next visit.Best Regards, Karolina TrimboliGeneral Manager
by A verified traveler from Norman
Posted 18 Nov 2024
C
Comment from Hotel Management
18 Nov 2024 by General Manager, Hotel Management
Dear Carter and Andrea,Seeing such a positive rating is always a delight as it tells us that we've succeeded in providing a rewarding experience. We appreciate your recognition and look forward to welcoming you back to Hilton Garden Inn New York/Manhattan-Midtown East soon!Best Regards, Karolina TrimboliGeneral Manager
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by General Manager, Hotel Management
Dear Frederik,Thank you for being our guest and for the high rating! It is lovely to learn how much you enjoyed your time at Hilton Garden Inn New York/Manhattan-Midtown East and that we exceeded your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Best Regards, Karolina TrimboliGeneral Manager
by A verified traveler
Posted 18 Nov 2024
Staff was great room was good and location was great very convenient train access and cabs as well
Comment from Hotel Management
18 Nov 2024 by Best Regards, Karolina Trimboli General Manager, Hotel Management
Dear Raul,Thank you for taking the time to review your stay. We're delighted to hear that you enjoyed your stay and appreciated our staff. We are also pleased that you loved the comfort of your room and found our location convenient for trains and cabs. Your satisfaction is our priority, and having you as our guest was a pleasure. We hope to see you again soon at Hilton Garden Inn New York/Manhattan-Midtown East.Best Regards,Karolina TrimboliGeneral Manager
by A verified traveler
Posted 17 Nov 2024
Valid spot front desk employees are nice as heck and very helpful when needed
Comment from Hotel Management
18 Nov 2024 by Front Desk, Hotel Management
We are so glad you enjoyed your stay at the Hilton Garden Inn E 52nd street. We do hope to see you again soon!
by A verified traveler
Posted 15 Nov 2024
Elevator had a weird sound. Room are not like the pictures overall didn’t like the hotel that much
Comment from Hotel Management
17 Nov 2024 by General Manager, Hotel Management
Dear Yeni,We're sorry to hear that your experience didn't meet your expectations. We truly appreciate you bringing the elevator issue to our attention, and we'll address this with our team to improve our service. We also regret that the room didn't match your expectations. Guest comfort is always our priority, so we are always glad to hear what could enhance our guest experience. Your comments help us improve, and we hope you'll consider giving us another opportunity to provide a better experience.Best Regards, Karolina TrimboliGeneral Manager
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
7 Nov 2024 by General Manager, Hotel Management
Dear Kapihanaokealoha,We appreciate you leaving your kind rating for Hilton Garden Inn New York/Manhattan-Midtown East. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Best Regards, Karolina TrimboliGeneral Manager
by A verified traveler
Posted 5 Nov 2024
to be really good it had to have breakfast
Comment from Hotel Management
6 Nov 2024 by General Manager, Hotel Management
Dear Sergio,We love getting feedback from our guests and truly appreciate your comments. It was wonderful to read about the high points of your stay and how much you enjoyed our complimentary breakfast. Thank you for choosing Hilton Garden Inn New York/Manhattan-Midtown East for your visit to New York; we look forward to seeing you again soon.Best Regards, Karolina TrimboliGeneral Manager
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
5 Nov 2024 by General Manager, Hotel Management
Dear Alicia,Thank you for being our guest and for the high rating! It is lovely to learn how much you enjoyed your time at Hilton Garden Inn New York/Manhattan-Midtown East and that we exceeded your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Best Regards, Karolina TrimboliGeneral Manager
by A verified traveler
Posted 4 Nov 2024
Me and my family stayed for the New York City Marathon and it was the perfect location for my family to meet me at the halfway point and at the finish line and I also had a bus at the corner of the block which I can make it to the ferry
Comment from Hotel Management
5 Nov 2024 by Best Regards, Karolina Trimboli General Manager, Hotel Management
Dear Charles, Thank you for being our guest and for your wonderful feedback. We’re thrilled to hear that our hotel’s location enhanced your experience during the New York City Marathon, and it is also fantastic that your family could meet you conveniently at the halfway point and finish line. It was a pleasure hosting you, and we look forward to your next stay at Hilton Garden Inn New York/Manhattan-Midtown East.Best Regards,Karolina TrimboliGeneral Manager
