Ratings based on 1,897 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
Excelent service and clean space
by A verified traveler
Posted 2 Dec 2024
This hotel was in an area easy to get around, with many restaurants, and stores near by. The hotel staff was friendly and helpful.
by A verified traveler
Posted 2 Dec 2024
Front desk personnel were very nice and accommodating. Great stay!
Comment from Hotel Management
2 Dec 2024 by Joanne, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 1 Dec 2024
The room looked a little worn: ripped wallpaper, furniture with scratches and holes, old rug, etc. The bathroom and shower were clean. OK for an overnight due to affordability. I would not stay here again, however.
Comment from Hotel Management
2 Dec 2024 by Customer Service, Hotel Management
Thank you for taking the time to leave a review, Wendy. The condition of the room will be assessed to ensure upkeep is maintained. It is good to know the bathroom and shower met your expectations. We appreciate your feedback and your visit.Tennile BoydGeneral Manager
by A verified traveler
Posted 1 Dec 2024
Good hotel
Comment from Hotel Management
2 Dec 2024 by Customer Service, Hotel Management
Dorothy, thank you for staying with us at Hilton Garden Inn New York/Times Square Central. We're thrilled you found the hotel to your liking and hope to welcome you back soon!Tennile BoydGeneral Manager
by A verified traveler
Posted 1 Dec 2024
W
Comment from Hotel Management
2 Dec 2024 by Customer Service, Hotel Management
Stephanie, thank you for sharing your feedback. We’re delighted you loved your experience at Hilton Garden Inn New York/Times Square Central. We hope to welcome you back soon!Tennile BoydGeneral Manager
by A verified traveler
Posted 1 Dec 2024
Inconvenient.
Comment from Hotel Management
1 Dec 2024 by Customer Service, Hotel Management
Maria, thank you for sharing your experience. Your feedback is appreciated, and we hope to provide a more seamless visit next time. Safe travels.Tennile BoydGeneral Manager
by A verified traveler
Posted 30 Nov 2024
This is the most convenient hotel in TS- we have stayed many times. Special thanks to the desk staff (Maria) who was ready for our very late check in after a day of long flights- she was so kind and helpful!
Comment from Hotel Management
1 Dec 2024 by Customer Service, Hotel Management
Sharon, we’re thrilled you enjoyed your stay at the Hilton Garden Inn New York/Times Square Central. It's fantastic to hear that Maria was able to assist you during your late check-in. We look forward to welcoming you back for another convenient visit.Tennile BoydGeneral Manager
by A verified traveler
Posted 28 Nov 2024
Took almost an hour for shower water to get warm.
The elevators ALL shut down after we came down stairs to pick up a door dash order.. then had to walk up 23 flights of stairs… gave me the workout I needed but did not want…. AND… check your hotel walls my husband found a Camera in something attached to the wall FACING the bed…. I covered it up with a thick piece of paper… Always!! Be aware of your surroundings!!!!!
Comment from Hotel Management
28 Nov 2024 by Customer Service, Hotel Management
Shalyn, thank you for sharing your experience. The team will look into the concern about the water temperature in the shower. The temporary elevator disruption must have been inconvenient; it's good to hear you found some humor in the situation with the extra workout. We take guest privacy seriously and will investigate the item your husband found. Appreciate your feedback.Tennile BoydGeneral Manager
by A verified traveler
Posted 28 Nov 2024
Felt safe, good size room/bathroom
Comment from Hotel Management
28 Nov 2024 by Joanne, Hotel Management
Thanks for staying with us. We appreciate your feedback!
