Ratings based on 1,886 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
Took almost an hour for shower water to get warm.
The elevators ALL shut down after we came down stairs to pick up a door dash order.. then had to walk up 23 flights of stairs… gave me the workout I needed but did not want…. AND… check your hotel walls my husband found a Camera in something attached to the wall FACING the bed…. I covered it up with a thick piece of paper… Always!! Be aware of your surroundings!!!!!
Comment from Hotel Management
28 Nov 2024 by Customer Service, Hotel Management
Shalyn, thank you for sharing your experience. The team will look into the concern about the water temperature in the shower. The temporary elevator disruption must have been inconvenient; it's good to hear you found some humor in the situation with the extra workout. We take guest privacy seriously and will investigate the item your husband found. Appreciate your feedback.Tennile BoydGeneral Manager
by A verified traveler
Posted 28 Nov 2024
Felt safe, good size room/bathroom
Comment from Hotel Management
28 Nov 2024 by Joanne, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Customer Service, Hotel Management
Elisabeth, thank you for taking the time to leave a review. We’re delighted you loved your experience at Hilton Garden Inn New York/Times Square Central. We're looking forward to welcoming you back soon.Tennile BoydGeneral Manager
by A verified traveler
Posted 27 Nov 2024
Lady at the front desk was very kind
Comment from Hotel Management
27 Nov 2024 by Customer Service, Hotel Management
Youngsik, thank you for staying with us at Hilton Garden Inn New York/Times Square Central. The team is thrilled that the front desk colleague made your visit more enjoyable. Please come back and visit us again soon!Tennile BoydGeneral Manager
by A verified traveler from Ft Myers
Posted 26 Nov 2024
The property was very nice overall and the bed was incredibly comfortable! The staff was very friendly and helpful.
Comment from Hotel Management
27 Nov 2024 by Customer Service, Hotel Management
Stephanie, thank you for taking the time to leave a review. We’re delighted you loved your experience at Hilton Garden Inn New York/Times Square Central. It's wonderful to hear that you found the bed comfortable and appreciated the friendly service from our team members. We look forward to welcoming you back!Tennile BoydGeneral Manager
by A verified traveler
Posted 26 Nov 2024
good value for the location
Comment from Hotel Management
26 Nov 2024 by Maurice, Hotel Management
Thank you for your feedback
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Maurice, Hotel Management
Thank you for your feedback
by A verified traveler
Posted 25 Nov 2024
The stay was amazing and everything no was walking distance, the staff was amazing
Comment from Hotel Management
26 Nov 2024 by Joanne, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 25 Nov 2024
Clean and quiet
Comment from Hotel Management
26 Nov 2024 by Joanne, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 25 Nov 2024
Location
Comment from Hotel Management
25 Nov 2024 by Customer Service, Hotel Management
Ricardo, thank you for staying with us at Hilton Garden Inn New York/Times Square Central. It's wonderful that our prime location enhanced your visit. We hope to welcome you back soon for another great experience.Tennile BoydGeneral Manager
