Ratings based on 768 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
the property is great… we were basically only there to sleep and shower
by A verified traveler from Calgary
Posted 27 Oct 2024
Best hotel in manhattan
Comment from Hotel Management
29 Oct 2024 by Managed Services, Hotel Management
Hi, Tracy. Thanks for taking the time to share your positive experience. We appreciate it!
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Molly, Hotel Management
Hi, Madeline. Thank you for your review! Hope to see you again in the future.
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Molly, Hotel Management
Hi, Jonathan. Thank you for your review! Hope to see you again in the future.
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Molly, Hotel Management
Hi, Steve. Thank you!
by A verified traveler
Posted 7 Oct 2024
Called for maintenance 3 times. 1 for broken toilet handle and was fixed quickly, but the maids had to know the handle was about to break and should have had replaced before I asked for it. The black out shade broke twice where the beaded rope came out of the grooves and would not work. Both time it happened at night so I had to sleep with lights glaring in the room. The shade is broken so just putting the rope back in line was not a fix. The second time I requested maintenanc it was Saturday late and no one fixed the shades. The back entrance has dirty stains and trash near smoking area. All else was good.
Comment from Hotel Management
22 Oct 2024 by Molly, Hotel Management
Thank you for taking the time to share your experience with us. We appreciate your detailed feedback and apologize for the inconveniences you encountered during your stay. Your concerns regarding the maintenance issues with the toilet handle and blackout shade are noted, as well as your observations about the back entrance area. We take all feedback seriously and will use your comments to improve our services. We're glad to hear that all other aspects of your stay were good. Thank you again for bringing these matters to our attention.
by A verified traveler
Posted 2 Oct 2024
Aaaaaa
Comment from Hotel Management
22 Oct 2024 by Molly, Hotel Management
Thank you, Lee. We appreciate your review!
by A verified traveler
Posted 24 Sep 2024
Always a nice and clean place to stay.
Comment from Hotel Management
22 Oct 2024 by Molly, Hotel Management
Hi, Derek. Thank you so much!
by A verified traveler from Worden
Posted 22 Sep 2024
Comment from Hotel Management
22 Oct 2024 by Molly, Hotel Management
Hi, Kimberly. Thank you.
by A verified traveler
Posted 22 Sep 2024
The only negative is that sound carried easily into our room from the hallway and from the room above us. Other that that, it is an excellent place to stay.
Comment from Hotel Management
22 Oct 2024 by Molly, Hotel Management
Thank you, Karen. We appreciate your review!
