Ratings based on 968 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Good at bar is much to be desired.
by A verified traveler
Posted 19 Nov 2024
clean and good service
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 18 Nov 2024
Overall great place to stay!
by A verified traveler
Posted 18 Nov 2024
The down comforters need to be replaced. But otherwise, staff is excellent, hotel is clean, amenities sufficient.
by A verified traveler from Middlebury
Posted 18 Nov 2024
The Hotel Name is a bit Deceptive as it is a Sheraton but it is owned by Marriott. Different Ownership and Different Management Style.
The Rooms are quite Small (150 Sq Ft) and not quite the Comfort that we normally expect. Also, the Name Four Points Sheraton is not Clear. There is another Four Points Sheraton Times Square located on 40th Street and Nineth Avenue in Times Square which is a Horrible, Unsafe Location with all the Drunks and Homeless people.
Then, there is the Four Points Sheraton Manhattan Midtown West about 5 blocks away on the corner of 35th Street and Tenth Avenue.
A lot nicer area near Penn Station.
Betty, the Hotel Manager was very Sympathetic to our confusion, was very helpful and even paid for our Breakfast the two days we were there. Angel, the Restaurant Manager was also very nice. The entire Hotel Staff was actually very Nice, Professional and Pleasant and helped make our stay more comfortable.
by A verified traveler
Posted 17 Nov 2024
Amazingly welcoming staff, clean room, super bathroom/shower. Loved that I could open the window and shut off very loud fan. Proximity to Lincoln Tunnel and highways made it a bit noisy, but perfect location for people who love walking the city (midtown). Easy walk to Hell's Kitchen/restaurants and around corner from Penn Station. Out of the bustle of Times Square but close by. The staff were beyond helpful...we were able to check in an hour early, get a quiet room, and stow a bag after checkout so we could keep walking! Can't wait to come back!
by A verified traveler
Posted 15 Nov 2024
by A verified traveler from Houston
Posted 14 Nov 2024
Na
