Ratings based on 998 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Mar 2021
The hotel is unique in decor. It is older, but very clean and antique decor. I loved it. We were pleasantly surprised to get a larger room. Very close to Central Park and Museum across the street. Also subway is close. We walked to the theatre district for a play.
I was so happy to find that cleaning staff found my wallet. I had left it in the safe and staff had given it to the office. What a huge relief!! Nice to know we do have some decent honest people in this world!!
Excelsior is our recommendation to stay in NYC! Love New York. Hope to get back soon!
by A verified traveler from Newburyport, MA
Posted 19 May 2020
Great location and great value. Horrible coffee setup and snacks are awful but otherwise fabulous.
by A verified traveler
Posted 26 Mar 2020 on Hotels
Great hotel! Excellent location. It is close to restaurants and entertainment as well. Very clean.
by A verified traveler
Beautiful hotel, not enough hot water & broken AC
Posted 21 Mar 2020 on HotelsIt’s a beautiful hotel with a view overlooking the Museum of Natural History. Unfortunately the air conditioner pumped out hot air instead of cold air, even when the in-room thermostat was set to cool; and the shower sometimes didn’t have enough hot water.
by A verified traveler from Spain
Posted 16 Mar 2020
Location, location, location. I have stayed in many different parts of Manhattan. I loved this spot because it is right next to Central Park and the B & C Subway lines. The staff were friendly. The hotel is old-fashioned. The fan in my bathroom was very loud.
by A verified traveler
Posted 15 Mar 2020 on Hotels
by A verified traveler
Posted 14 Mar 2020
Classic NYC hotel with small but comfortable rooms. Great UWS location.
by A verified traveler
Posted 14 Mar 2020
Best position on Upper West Side. Hotel updated to modern standard while maintaining true period atmosphere. Feel and reality is an intimate high end New York hotel.
by A verified traveler from Hixson
Posted 13 Mar 2020
I wish there had been somewhere could have eaten dinner or a snack. Also, no room service.
by A verified traveler
Posted 8 Mar 2020
This hotel is wonderful! I completely enjoyed my two day stay there. The staff was pleasant and helpful. The room was immaculate and well maintained. The only negative thought I have is that there is no longer a restaurant in the hotel forcing visitors to find a place for breakfast and lunch in the surrounding blocks.
