Ratings based on 2,008 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Dec 2024
3 out of 3 elevators were not working. Family of 4 had to use the stairs every time.
Comment from Hotel Management
9 Dec 2024 by Aaliyah-Guest Service Manager, Hotel Management
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!
by A verified traveler
Posted 9 Dec 2024
Everything was just in place. Breakfast was awesome. Hope the elevator's reparation to be complete soon. Cheers!
Comment from Hotel Management
9 Dec 2024 by Aaliyah-Guest Service Manager, Hotel Management
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!
by A verified traveler
Posted 8 Dec 2024
Its a great property if you want to be a short distance to many landmarks!
Comment from Hotel Management
9 Dec 2024 by Aaliyah-Guest Service Manager, Hotel Management
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!
by A verified traveler from STATAN ISLAND
Posted 7 Dec 2024
All went well.
Comment from Hotel Management
9 Dec 2024 by Aaliyah-Guest Service Manager, Hotel Management
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!
by A verified traveler
Posted 7 Dec 2024
Hell on earth. Stranded on my floor by broken elevators. Shabby room. Just awful.
Comment from Hotel Management
9 Dec 2024 by Aaliyah-Guest Service Manager, Hotel Management
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team.
by A verified traveler from PHILADELPHIA
Posted 5 Dec 2024
Comment from Hotel Management
7 Dec 2024 by Aaliyah, Hotel Management
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!
by A verified traveler from las vegas
Posted 4 Dec 2024
Excellent room amazing view of the Empire State Building. Great hotel EXcept- the elevator one was broken and of the two you have to wait 15-30 minutes for a ride terrible especially being on the 39th floor horrible. Staff do not care and really dont want to hear people’s complaints. Everyone was annoyed about this. Everything else was great
Comment from Hotel Management
7 Dec 2024 by Aaliyah, Hotel Management
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!
by A verified traveler from Matthews
Posted 4 Dec 2024
Everything was within walking distance and the neighborhood was safe
Comment from Hotel Management
7 Dec 2024 by Aaliyah, Hotel Management
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!
by A verified traveler
Posted 4 Dec 2024
Comment from Hotel Management
7 Dec 2024 by Aaliyah, Hotel Management
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!
by A verified traveler
Posted 2 Dec 2024
Elevator very bad not one not working at all second two didn’t operate correctly
We had to walk down from the 33 floor to get out of the building
Elevator problems
Comment from Hotel Management
7 Dec 2024 by Aaliyah, Hotel Management
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!
