Ratings based on 1,474 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Great staff, great location, free cookies 😊
Comment from Hotel Management
26 Nov 2024 by Customer Service, Hotel Management
Rachel, we're delighted you loved your experience at DoubleTree by Hilton Hotel New York Times Square West. Our team members are thrilled you appreciated their efforts, and we're glad you enjoyed the location and those special cookies. We hope to welcome you back soon!
by A verified traveler from Tel Aviv
Posted 25 Nov 2024
It was one of the most terrible experiences I have ever had at a hotel in my entire life - I actually went and slept at another place for the first night because I am diabetic and the check in the guy was really nice and he saw me feeling not well and he wanted to help me and I told him that the phone in my room has no cablesI cannot call for help if something happens- not fixed as well - in my room the heat didn’t work it was so cold and smell so bad with no clean air I couldn’t even stay at the room, but the receptionist said they’re fully booked so I got the low level room at 8 floorjust took myself and left because I head such a bad day it was to much to handle .
When I got back I wanted to shower the head of the shower squirts everywhere the water temperature you cannot control it’s either you get burned or freeze the curtains could not close up to point where the room is without light so you cannot have a normal sleep. On top of all - there are renovations Two buildings around the hotel so at 7 o’clock in the morning the construction started then it stopped then it started again at eight then at nine and then again at nine… The breakfast was terrible nothing was set, I kindly asked if I could get some bacon please or a cheese or maybe some sort of a vegetable a guy came out I think he is the cook spoke to me in a different language with a lot of anger through the plates on my table with burn up to crisp bacon I showed the waiters they were shocked and apologized -came
by A verified traveler
Posted 24 Nov 2024
Wonderful location and comfortable stay. The only downside is the elevators. Very long wait times and one wasn’t working properly. Nice rooftop bar with fabulous views. Close to all the action. Would definitely stay here again.
Comment from Hotel Management
25 Nov 2024 by Customer Service, Hotel Management
Jason, it’s wonderful to hear you had a great time at DoubleTree by Hilton Hotel New York Times Square West. The team appreciates your feedback about the elevators, and they are continuously working to optimize the guest experience. Delighted you enjoyed the rooftop bar and the convenient location. We’re looking forward to welcoming you back!
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Customer Service, Hotel Management
Thank you for the great rating, Jason!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at DoubleTree by Hilton Hotel New York Times Square West! We hope you plan on staying with us again soon!We're looking forward to your next visit!
by A verified traveler
Posted 23 Nov 2024
Rooms were 'fine' but not great. Kind of dirty and floors had nit been vacuumed in some time. Even elevator had not been vacuumed
Comment from Hotel Management
24 Nov 2024 by Customer Service, Hotel Management
Brian, thank you for taking the time to share your thoughts. Cleanliness is highly important, and we strive to maintain high standards. Your feedback is important, and the team will reflect on this to make improvements. We hope you'll consider staying with us again for a better experience.
by A verified traveler
Posted 22 Nov 2024
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Comment from Hotel Management
24 Nov 2024 by Customer Service, Hotel Management
Tom, thank you for sharing your feedback. The insights you've provided are valuable to us. The team is constantly working to ensure guests have a pleasant experience. Your observations will be used to enhance future stays.
by A verified traveler
Posted 21 Nov 2024
Always a great stay with Double Trees!
Comment from Hotel Management
22 Nov 2024 by Customer Service, Hotel Management
Jeffrey, we're delighted you loved your experience at DoubleTree by Hilton Hotel New York Times Square West! We look forward to welcoming you back soon.
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Customer Service, Hotel Management
Hyeonyoung, we are thrilled you enjoyed your stay at DoubleTree by Hilton Hotel New York Times Square West. We look forward to welcoming you back soon!
by A verified traveler
Posted 20 Nov 2024
The food in the restaurant was not very good
Comment from Hotel Management
21 Nov 2024 by Customer Service, Hotel Management
We appreciate the feedback, David.We're happy you had a pleasant stay with us despite our dining options not exceeding your expectations. We'll address your concerns with the appropriate members of our team moving forward.We do hope to host you again soon for a more positive experience.
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Customer Service, Hotel Management
Thank you for the 4/5 rating, Angela!We are excited to see that you had an enjoyable experience at DoubleTree by Hilton Hotel New York Times Square West. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!
