Ratings based on 924 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Customer service was amazing!
by A verified traveler
Posted 24 Nov 2024
Very happy with our stay here. Perfect location. Clean. Quiet. Highly recommend.
by A verified traveler
Posted 23 Nov 2024
The room and accommodations were decent—no complaints on that front. However, there were two aspects I didn’t appreciate. Despite being on the 9th floor, I was awakened several times by city noise from outside. While the neighborhood is centrally located with convenient access to Times Square and dining options, encountering panhandlers every 50 feet was an unpleasant experience.
Comment from Hotel Management
24 Nov 2024 by Area General Manager, Hotel Management
Dear Nhu,Thank you for choosing Candlewood Suites New York City-Times Square! We’re glad to hear that you enjoyed the accommodations. However, we apologize for the noise disruption you experienced during your stay, and we understand how important a quiet environment is for a restful night. As for the neighborhood, while we’re fortunate to be in a prime location with easy access to popular attractions, we are sorry to hear about the situation you faced. We truly appreciate your comments and will continue working to enhance the comfort of our guests. We hope to welcome you back for a more peaceful stay in the future.Warmest regards,Laurie MiskoArea General Manager
by A verified traveler
Posted 23 Nov 2024
It was clean but it had horrible plumbing
Comment from Hotel Management
24 Nov 2024 by Area General Manager, Hotel Management
Dear Ricardo,Thank you for your feedback. We're glad that you found our hotel exceptionally clean during your stay. However, we're genuinely sorry to learn about the plumbing issues you experienced. This is certainly not up to our usual standards, and we will address this with our maintenance team for improvement. We appreciate you bringing this to our attention and hope to provide you with a smoother experience during your next stay.Warmest regards,Laurie MiskoArea General Manager
by A verified traveler
Posted 21 Nov 2024
One of the best!
Comment from Hotel Management
23 Nov 2024 by Area General Manager, Hotel Management
Dear Luiz, We are so happy to earn such a wonderful title! We want to be a true home away from home for travelers, so our highest priority is to make sure every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. It was our pleasure to host you at Candlewood Suites New York City-Times Square, and we look forward to seeing you soon.Warmest regards,Laurie MiskoArea General Manager
by A verified traveler
Posted 21 Nov 2024
Nice location.
Comment from Hotel Management
23 Nov 2024 by Area General Manager, Hotel Management
Dear Apasri, Thank you for your gracious review of Candlewood Suites New York City-Times Square. We are glad our location was convenient for everything you wanted to do on this visit. There is so much to see and do in our exciting city; we love knowing our guests are close to many great attractions! It was our pleasure to host you, and we look forward to seeing you soon.Warmest regards,Laurie MiskoArea General Manager
by A verified traveler from Portland
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Kenny Scoby, Hotel Management
Dear WilliamThank you for taking the time to share feedback of your stay at the Candlewood Suites-Times Square. We are pleased to hear that you enjoyed your experience with us and we will most certainly share your recent experience with our team. Also, by telling us what you liked about your stay as well as how we can improve, you are helping us to provide superior service to our guests. We thank you again for choosing the Candlewood Suites-Times Square and we hope to see you when your travels bring you back to NYC!Sincerely,
by A verified traveler from cincinnati
Posted 18 Nov 2024
Location was excellent and the room was spacious.
Comment from Hotel Management
19 Nov 2024 by Area General Manager, Hotel Management
Dear Gerald,It was a pleasure hosting your recent stay at Candlewood Suites New York City-Times Square! Thank you for your generous comments and for highlighting our convenient location. We are glad to know how much you appreciated your spacious guest room. We hope you choose us again the next time your travels bring you to New York.Warmest regards,Laurie MiskoArea General Manager
by A verified traveler
Posted 18 Nov 2024
The hotel was in a good location and a very reasonable price. I will definitely stay again.
Comment from Hotel Management
18 Nov 2024 by LMP- Front Desk Manager, Hotel Management
Crystal,Thank you so much for your recent stay feedback. We appreciate you and hope you stay with us again in a future NYC stay.
by A verified traveler from Alhambra
Posted 17 Nov 2024
Easy check in
Comment from Hotel Management
18 Nov 2024 by LMP- Front Desk Manager, Hotel Management
Luis,Thank you for your recent stay review! I am glad you found check in easy, we aim to make things smooth upon arrival at the hotel.
