Ratings based on 1,441 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Jan 2025
Convenient for going uptown or downtown. For NYC, quiet location. Friendly staff.
Comment from Hotel Management
20 Jan 2025 by Scott Walker, General Manager, Hotel Management
Hi Renae:Thank you for your business and for taking the time to share your comments. We appreciate both very much and hope to see you back with us again soon. Have a wonderful day!
by A verified traveler
Posted 17 Jan 2025
Safe place
Comment from Hotel Management
17 Jan 2025 by Scott Walker, General Manager, Hotel Management
Hi Mate;Thank so much for your business and the awesome score. We hope to see you back with us again soon. Have fantastic day!
by A verified traveler
Posted 17 Jan 2025
Safe place
Comment from Hotel Management
17 Jan 2025 by Scott Walker, General Manager, Hotel Management
Hi Mate;Thank so much for your business and the awesome score. We hope to see you back with us again soon. Have fantastic day!
by A verified traveler
Posted 17 Jan 2025
Comment from Hotel Management
17 Jan 2025 by Scott Walker, General Manager, Hotel Management
Hi Kevin:Thanks so much for your business and the great score. We appreciate both and hope to see you back with us again soon. Have a fantastic day!
by A verified traveler
Posted 16 Jan 2025
Very nice and spacious.
Comment from Hotel Management
16 Jan 2025 by Argenis Tavarez, Tavarez, Assistant Manager, Hotel Management
Hi Janice:Thank you so much for sharing your feedback! We’re thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back again soon. Have an amazing day!
by A verified traveler
Posted 16 Jan 2025
Room was exactly as described.
Comment from Hotel Management
16 Jan 2025 by Scott Walker, General Manager, Hotel Management
Hi Maureen D:Thank you so much for your business and the great score. We appreciate both and hope to see you back with us again. Have a wonderful day!
by A verified traveler
Posted 15 Jan 2025
Love property, would stay again.
Comment from Hotel Management
15 Jan 2025 by Scott Walker, General Manager, Hotel Management
Hi Estrella:Thank you for your business and for the fantastic score. We appreciate both very much and hope to see you back with us again. Have an amazing day!
by A verified traveler
Posted 12 Jan 2025
clean, helpful staff, centrally located
Comment from Hotel Management
12 Jan 2025 by Argenis Tavarez, Tavarez, Assistant Manager, Hotel Management
Hi Iris:Thank you for your business and the fantastic score. We appreciate both very much and hope to see you back with us again soon. Have a wonderful day!
by A verified traveler
Posted 12 Jan 2025
Hotel itself was actually great. Room was large and clean. Safe and very walkable area. My only issue is there was some construction noise. It was mostly daytime so didn’t interfere with sleep. I would definitely stay here again!
Comment from Hotel Management
12 Jan 2025 by Argenis Tavarez, Tavarez, Assistant Manager, Hotel Management
Hi Kristyn:Great to hear that you enjoyed your stay with us! Thank you for your business and for sharing your feedback. We sincerely apologize for the noise and hope it didn’t impact your experience too much, regarding the construction, we do our best to try not to inconvenience any guests and all work stops by 4 PM as most guests are out. Your business is greatly appreciated, and we look forward to welcoming you back soon. Have a wonderful day!
by A verified traveler
Posted 12 Jan 2025
It was a clean and conveniently located hotel. However the issue of noise that the hotel excuses in the responses to reviews is persistent. Street noises can be okay because you would expect it to end at some point. There’s this other intermittent noise that sounds like a train passing over your head. Staff was rather cold upon arrival. Otherwise a strong 4/5.
Comment from Hotel Management
12 Jan 2025 by Argenis Tavarez, Tavarez, Assistant Manager, Hotel Management
Hi Ingowari:Thank you for the score and for sharing your comments. We sincerely apologize for the noise and hope it didn’t impact your experience too much. While we cannot control external noise, it’s possible that a window wasn’t fully closed. New York City, particularly the vibrant NoMad District, can be lively at night. We are currently upgrading our windows to better reduce outside noise—work on the top two floors is already complete, and we’re making our way down.Regarding your feedback about the staff, we are truly shocked, as we pride ourselves on providing excellent service, as reflected in most reviews. We can only apologize that this was not your experience. Your business is greatly appreciated, and we look forward to welcoming you back soon. Have a wonderful day!
