Ratings based on 1,507 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.1 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Good
Comment from Hotel Management
27 Nov 2024 by Soho team, Hotel Management
Hi, Ashley! Thank you so much for your feedback and we are so happy to hear that you enjoyed your stay with us. We hope to see you again soon!
by A verified traveler
Posted 26 Nov 2024
Very friendly and enjoyable stay great area right near the Holland tunnel Soho Tribeca
Comment from Hotel Management
27 Nov 2024 by Soho team, Hotel Management
Hello, Elizabeth! Thank you so much for your feedback and we are so happy to hear that you enjoyed your stay with us. We hope to see you again soon!
by A verified traveler
Posted 25 Nov 2024
Great vibe
Comment from Hotel Management
26 Nov 2024 by Soho team, Hotel Management
Hello, Natasha! Thank you so much for your feedback and we are so happy to hear that you enjoyed your stay with us. We hope to see you again soon!
by A verified traveler
Posted 25 Nov 2024
Great hotel,
friendly staff, great amenities
Comment from Hotel Management
25 Nov 2024 by Jean, Hotel Management
Hello Harpreet! Thank you so much for your feedback and we are so happy to hear that you enjoyed your stay with us. We hope to see you again soon!
by A verified traveler
Posted 25 Nov 2024
Thoroughly enjoyed our stay at this charming hotel with amazing staff
Comment from Hotel Management
25 Nov 2024 by Jean, Hotel Management
Hello Beth! Thank you so much for your feedback and we are so happy to hear that you enjoyed your stay with us. We hope to see you again soon!
by A verified traveler from Leon Valley
Posted 25 Nov 2024
This is the worst catfish hotel we have stayed in NYC. Overprized & deeply deceiving in pictures. The room is ultra small... smaller than a cruise room. No room service. The thermostat sounded like a trigger being pulled everytime it started... all night long. It was within walking distance to the Lucille Lortell Theater.
Comment from Hotel Management
25 Nov 2024 by Arlo SoHo Team, Hotel Management
Thank you for taking the time to share your experience with us. We are truly sorry to hear that your stay did not meet your expectations and that you left feeling disappointed. Our goal is to provide a comfortable and efficient experience for all of our guests, and I regret that this wasn’t your impression. While our rooms are designed to maximize functionality in a compact space—aligned with NYC's unique hotel styles—I understand this may not have been what you anticipated. We are also sorry to hear about the issues with the thermostat noise and lack of room service. Your feedback about these concerns is incredibly valuable, and I will ensure our team addresses them promptly to enhance the guest experience. Should your travels bring you back to NYC, we’d love the opportunity to personally assist you with a reservation and ensure a more enjoyable stay.We hope we can make things right in the future.
by A verified traveler
Posted 24 Nov 2024
Great hotel but very tiny bedrooms facilities need updating staff very kind nice attitude good and hood location to soho and great shopping
Comment from Hotel Management
24 Nov 2024 by Arlo SoHo Team, Hotel Management
Thank you, Suzanne, so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay, especially our friendly staff and our prime location near the SoHo shopping district. Your kind words truly mean a lot to our team.We appreciate your feedback about the size of the rooms. As a minimalist-style hotel, our compact room design is focused on functionality and maximizing comfort in a smaller footprint, especially in a vibrant city like New York. That said, we understand preferences vary, and your insights help us better tailor our guest experience.We hope to have the pleasure of welcoming you back in the future, and if there’s anything we can do to make your next stay even more comfortable, please don’t hesitate to let us know.Warm regards,
by A verified traveler
Posted 24 Nov 2024
The room was small but super comfortable. Great bed and tv. The staff was very warm and friendly, they went out of their way to be welcoming it was lovely
Comment from Hotel Management
24 Nov 2024 by Arlo Soho, Hotel Management
Dear Candice,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know that you were pleased with your overall stay. And, that you enjoyed our hotel amenities and engaging with our team. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact us directly and it will be our pleasure to assist you if you have any questions or concerns. Your feedback is greatly appreciated. Thank you for choosing Arlo SoHo! All The Best,Arlo Soho Management
by A verified traveler
Posted 22 Nov 2024
Clean room, quiet area. Lots of noise, horns in the morning. No black out shades.
by A verified traveler
Posted 22 Nov 2024
Staff particularly kind and helpful. Truly went out of their way to be exceedingly helpful
