Ratings based on 995 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Sep 2024
Stayed one night before our flight out. Good price. Staff service was lovely, friendly and keen to help. Convenient free shuttle to and from the airport arranged by the front desk. Rooms were very clean and beds are very comfortable.
by A verified traveler
Posted 22 Sep 2024
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by A verified traveler
Posted 12 Sep 2024
good spacious room, parking ample, clean and quiet environment,
licenced restaurant with gd menu options, particularly Indian selections, dish portions very generous for hungry guests, waiting staffs are pleasantly helpful
breakfast offers basic continental buffet, room we stayed 104, toilet seat loosely moving, shower not strong enough, yet we stayed room 301 two weeks prior, bathroom facilities are in good order, i shall check in again absolutely with no hesitation, highly recommended
Comment from Hotel Management
19 Sep 2024 by Auckland Airport Kiwi Motel, Hotel Management
Kia Ora Che,Thank you for taking the time to share your detailed feedback with us. We’re delighted to hear that you enjoyed our spacious rooms, ample parking, clean and quiet environment, and our licensed restaurant with its generous portions and diverse menu options, especially the Indian selections. It’s wonderful to know that our waiting staff made a positive impression on you with their helpfulness.We appreciate your comments about the breakfast buffet and are glad you found it satisfactory. However, we apologize for the inconvenience you experienced with the toilet seat and shower in room 104. Your feedback is invaluable, and we will address these issues promptly to ensure a more comfortable stay for our future guests.It’s great to hear that your experience in room 301 was positive and that you found the bathroom facilities in good order. We are thrilled to know that you plan to stay with us again and highly recommend our hotel.Thank you once again for your kind words and constructive feedback. We look forward to welcoming you back soon.Best Regards
by A verified traveler
Posted 7 Sep 2024
I need of a refresh
Comment from Hotel Management
8 Sep 2024 by Auckland Airport Kiwi Motel, Hotel Management
Kia Ora Ryan,Thank you for your feedback, you feedback is valuable to us as it helps us to improve and provide better services for our guest. we look forward to welcome you back in future,Best Regards
by A verified traveler
Posted 1 Sep 2024
The carpet and table are dirty.
Free 24 hours shuttle to the airport
Comment from Hotel Management
8 Sep 2024 by Auckland Airport Kiwi Motel, Hotel Management
Kia Ora Pocut,Thank you for your feedback. We apologize for the cleanliness issues you encountered with the carpet and table. This is not the standard we strive to maintain, and we will address this with our housekeeping team immediately to ensure it does not happen again.We are glad to hear that you appreciated our 24-hour shuttle service to the airport. Your comfort and convenience are important to us, and we are pleased that this service was beneficial for you.We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Best Regards
by A verified traveler
Posted 10 Aug 2024
Excellent stay at the Kiwi Motel. Room was clean and prepared. We had a good experience when entering a new country as all the staff were super friendly. Made use of the Yellow Bus shuttle service included in our booking. The restaurant's food is very good and there are facilities in the rooms to prepare food as well. Wi-Fi and TV was working. Overall a very good experience. Thank you Auckland Airport Kiwi Motel.
Comment from Hotel Management
14 Aug 2024 by Auckland Airport Kiwi Motel, Hotel Management
Kia Ora WillemThank you for your wonderful feedback about your stay at Auckland Airport Kiwi Motel! We're thrilled to hear that our friendly staff, clean room, and convenient amenities made your stay with us a great experience. We're glad you enjoyed our restaurant's food and found the in-room facilities useful.We appreciate your kind words and will pass them on to our team. We're happy to have met your expectations and hope to welcome you back in the future.Best Regards
by A verified traveler from Kaitaia
Posted 2 Aug 2024
The staff were very friendly and helpful. Unfortunately there were some very noisy guests in rooms adjacent to ours and i was woken at 3am when they arrived late from simewhere and then there was a very loud conversation/argument at 8am the next morning outside their rooms which were opposite ours. I spoke to staff at reception begore we headed out for the day and that afternoon/evening those guests were not in those rooms.
We liked that there was a full shower which made it easy for my elderly mother to use but a nonslip mat in the shower or rails in the shower would be good as the floor was very slippery when wet.
We enjoyed our stay and the convenience of the hotel and the comfort of the rooms. It would be nice to have had an arm chair and/or small dining table to eat at. A can opener and a few other utensils to help with cooking would also be good.
Thank you
Comment from Hotel Management
5 Aug 2024 by Auckland Airport Kiwi Motel, Hotel Management
Kia Ora Helen,Thank you for your feedback. We're glad you found our staff friendly and helpful. Sorry to hear that you were disturbed by noisy guests and we're glad we could resolve the issue promptly. We appreciate your suggestions for improving our rooms, including non-slip mats and rails in the shower, an armchair, small dining table, can opener, and utensils. We'll consider these for future upgrades. We're happy you enjoyed your stay and appreciated the convenience and comfort of our hotel. Thank you for choosing us and we hope to welcome you back soon.Best Regards
by A verified traveler
Posted 28 Jul 2024
The property was clean and warm
Comment from Hotel Management
1 Aug 2024 by Auckland Airport Kiwi Motel, Hotel Management
Kia Ora Tuakoi,Thank you for taking the time to share your feedback about your recent stay with us. We're thrilled to hear that you found our property to be clean and warm, earning a perfect 5/5 rating from you! We're proud of our housekeeping team's dedication to maintaining a clean and comfortable environment for our guests, and we're glad that it met your expectations. We appreciate your kind words and look forward to welcoming you back in the future. Thank you for choosing to stay with us, and we're honored to have earned a perfect score from you!Best Regards
by A verified traveler
Posted 28 Jul 2024
Rooms are comfortable, staff are helpful and the curry at the restaurant is really good.
Comment from Hotel Management
1 Aug 2024 by Auckland Airport Kiwi Motel, Hotel Management
Kia Ora LaVerne,Thank you for taking the time to share your feedback about your recent stay with us. We're thrilled to hear that you found our rooms to be comfortable, our staff to be helpful, and our curry at the restaurant to be really good! We're proud of our team's commitment to providing exceptional customer service, and we're glad that they were able to make a positive impact on your stay. We're also delighted that you enjoyed our culinary offerings, especially our curry dish. We appreciate your kind words and look forward to welcoming you back in the future. Thank you for choosing to stay with us! Best Regards
by A verified traveler
Posted 29 Jun 2024
Comment from Hotel Management
30 Jun 2024 by AAKM, Hotel Management
Dear CourtneyGreetings of the Day!Thanks for taking out time to share your valued feedback. We apologize for the inconvenience caused during your stay with us. We hope your would give us another chance to serve you and we will work hard on ensuring that you have a better experience staying with us, the next time around.Have a good day!Warm RegardsTeam
